TONI ANN MAMARY
Woodland Park,NJ
Overview
13
13
years of professional experience
1
1
Certification
Work History
Estate Manager
Hubert Sumlin Enterprises
12.2011 - Current
- Manage the estate of the renowned blues guitarist Hubert Sumlin
- Oversaw all aspects of the estate's affairs, including financial management, legal matters, and asset preservation
- Works closely with museums, collectors, and music industry professionals to preserve Hubert Sumlin's legacy
- Organize and facilitate events, exhibitions, and tribute concerts to honor Hubert Sumlin's contributions to the music industry
- Communicate with fans, media outlets, and the wider public to promote awareness of Hubert Sumlin's life and career
- Facilitate the release of unreleased music and previously unseen memorabilia, contributing to the artist's posthumous recognition
- Played a pivotal role in the planning and execution of high-profile tribute events attended by fans, musicians, and industry professionals.
Bartender
Hyatt House
Parsippany, NJ
12.2023 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Front Desk Agent
Courtyard by Marriott
04.2022 - 10.2022
- Supervised daily operations of hotel front desk in absence of manager
- Came up with an employer branding strategy that resulted in 24% increase in current employees' motivation and productivity
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
- Responded to inquiries and room requests made online, by phone, chat and via email
- Posted charges, updated accounts and issued bills to departing guests
- Increased guest satisfaction scores by 20% through improved customer service
- Developed and implemented a customer loyalty program that resulted in a 15% increase in repeat customers.
Office Manager
Stellar Studios and Productions
10.2021 - 07.2022
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Automated office operations for managing client correspondence, payment schedules and data communications
- Processed financial documents, contracts, expense reports and invoices via Quickbooks.
Seasonal Sales Associate
CB2
11.2021 - 01.2022
- Exceeded sales goals for three consecutive months by upselling customers, offering product knowledge, and building relationships with repeat customers
- Provided exceptional customer service to 250+ customers daily, resulting in a 90% customer satisfaction rating
- Created displays to attract customers and increase sales, resulting in a 15% increase in sales from the previous month.
Marketing Assistant and Delivery Driver
KafeNeo
08.2020 - 01.2022
- Helped sales and marketing meet business objectives through customer advocacy programs and initiatives
- Adapted marketing strategy to fit consumer preferences and expectations
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests
- Delivered over 500 orders on time and in excellent condition
- Developed and maintained positive relationships with customers
- Provided customer service to customers in a friendly, professional manner
- Successfully navigated routes with heavy traffic and/or difficult terrain.
Client Support Specialist
Israel Tour Connection
01.2018 - 09.2021
- Managed daily operations and staff of a full-service travel agency, including customer relations, booking, ticketing, accounts receivables, cash application and maintenance of client database
- Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests
- Delivered high level of service to clients in effort to build upon relationships for future
- Significantly reduced customer complaints and improved customer feedback for the agency
- Implemented a streamlined system for processing bookings, resulting in increased efficiency and improved customer service
- Upsold travel packages and travelers insurances.
Billing Representative
Trinity Press
04.2013 - 08.2017
- Processed and sent invoices, adjustments and credit memos to customers
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
- Assessed and resolved variances in accounts, databases and bills
- Reviewed and analyzed contracts to resolve billing issues with vendors and carriers
- Reduced invoice processing time by 20% through improved workflow processes and automation
- Collaborated with other departments to improve customer service, resulting in increased customer satisfaction ratings
- Assisted in the successful collection of over $200,000 in past due accounts
- Developed a comprehensive knowledge of products and used it to provide customers with detailed product information
- Assisted with product promotions and store events, resulting in increased store traffic
- Adhered to store policies and procedures to ensure a safe and secure shopping environment for customers
- Collaborated with a team of 10+ sales associates to provide an outstanding customer experience.
Education
High School Diploma -
Passaic Valley Regional High School
Little Falls, NJSome College (No Degree) in Music Marketing -
Baruch College
New York, NYMusic Management -
New School For Social Research
New York, NYSkills
- Exceptional communication proficiency
- Problem solving
- Unparalleled empathy
- Adaptability
- Creativity
- Cash management
- Proven ability to exceed customer expectations
- Excellent interpersonal communications
- Marketing communications
- Ability to work independently and multitask
- Time management
- Training, motivator and mentor
- Skilled at diffusing difficult customer situations
- Account collections
- Cash applications
- Credit and cash payments
- Quickbooks expertise
- Billing statement management
- EDI Software
- Social media management
- Excel
- Windows, Mac operating systems
- Google Docs
- Fosse hotel software
- Unix software
Affiliations
- Lifetime Member The Blues Foundation
- Member of The Recording Academy
- Member of MusiCares
- Active fundraising volunteer for The Jazz Foundation of America
Awards
- Produced and sold out an all-star benefit concert for The Jazz Foundation of America at NYC's Apollo Theater, "Howlin For Hubert" Memorial. Raised $500k for musicians in need of housing and medical assistance.
- Recipient of the "Keepin' The Blues Alive" Award granted by The Blues Foundation, Memphis TN.
Certification
TIPS Certified
Timeline
Bartender
Hyatt House
12.2023 - 05.2024
Front Desk Agent
Courtyard by Marriott
04.2022 - 10.2022
Seasonal Sales Associate
CB2
11.2021 - 01.2022
Office Manager
Stellar Studios and Productions
10.2021 - 07.2022
Marketing Assistant and Delivery Driver
KafeNeo
08.2020 - 01.2022
Client Support Specialist
Israel Tour Connection
01.2018 - 09.2021
Billing Representative
Trinity Press
04.2013 - 08.2017
Estate Manager
Hubert Sumlin Enterprises
12.2011 - Current
High School Diploma -
Passaic Valley Regional High School
Some College (No Degree) in Music Marketing -
Baruch College
Music Management -
New School For Social Research
TIPS Certified