Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toniann Walkowiak

Las Vegas,NV

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

29
29
years of professional experience

Work History

In Home Support Service

State of California IHSS
San Diego, CA
07.2023 - 02.2024
  • Gave care to disabled child with in home support.

Merchandising Field Specialist

Claire's Stores
San Diego, CA
10.2022 - 08.2023
  • Ensured all products were properly labeled, priced correctly, and displayed according to planogram specifications.
  • Developed and maintained relationships with store personnel to ensure successful implementation of promotional activities.
  • Collaborated with vendors and suppliers on special orders, promotions, advertising materials.
  • Created displays for products in accordance with corporate guidelines and best practices.
  • Monitored product placement and inventory levels, ensuring stores have sufficient stock for customer needs.
  • Worked closely with internal teams such as Marketing, Sales, and Operations to coordinate efforts across departments.
  • Identified potential opportunities for growth within existing accounts through additional product placements or expanded services.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.

Construction Office Manager

Next Level Construction
San Diego, CA
02.2009 - 04.2023
  • Prepared purchase orders for necessary supplies and materials required for each project.
  • Ensured that all paperwork was completed accurately before submitting it to relevant agencies.
  • Tracked inventory of building supplies and materials used during construction projects.
  • Responded promptly to requests from clients regarding changes or updates to their project plans.
  • Maintained accurate records of construction project costs, expenses, and progress reports.
  • Managed all incoming and outgoing documents related to construction projects.
  • Monitored compliance with safety regulations on job sites.
  • Reviewed bids submitted by subcontractors prior to awarding any contracts.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Planned and controlled budgets for contracts, equipment and supplies.

Merchandising Field Specialist

American Greetings
San Diego, CA
09.2022 - 03.2023
  • Ensured all products were properly labeled, priced correctly, and displayed according to planogram specifications.
  • Developed and maintained relationships with store personnel to ensure successful implementation of promotional activities.
  • Collaborated with vendors and suppliers on special orders, promotions, advertising materials.
  • Implemented changes quickly when needed due to market conditions or customer requests.
  • Created displays for products in accordance with corporate guidelines and best practices.
  • Monitored product placement and inventory levels, ensuring stores have sufficient stock for customer needs.
  • Worked closely with internal teams such as Marketing, Sales, and Operations to coordinate efforts across departments.
  • Identified potential opportunities for growth within existing accounts through additional product placements or expanded services.

Front Office Coordinator

Jenny Craig Weight Loss Center
Escondido, CA
01.2006 - 09.2007
  • Ensured accuracy of data entry into the computer system.
  • Assisted with ordering supplies as needed.
  • Responded to customer inquiries via telephone or email in a professional manner.
  • Updated customer contact information in database systems.
  • Managed front desk operations during shifts worked.
  • Developed strong relationships with customers to ensure satisfaction with services provided.
  • Processed payments from clients in a timely manner.
  • Verified accuracy of information before entering it into the database system.
  • Performed light housekeeping duties around the office area such as tidying up reception area and restocking supplies.
  • Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
  • Prepared invoices, letters, memos, and other documents as required by management.
  • Took initiative to resolve customer complaints quickly and efficiently.
  • Greeted and welcomed guests upon arrival.
  • Scheduled appointments for clients and visitors.
  • Provided administrative support to front office team members.
  • Handled billing and invoicing tasks, ensuring accuracy and timely payments.
  • Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.

Travel Sales Specialist

Travel to Go
San Diego, CA
01.2003 - 07.2004
  • Created customized itineraries for clients based on their individual needs and interests.
  • Managed customer inquiries via telephone, email or face-to-face meetings in a timely manner.
  • Handled bookings for flights, accommodation and other activities through various booking systems.
  • Ensured all relevant documentation is completed accurately prior to client departure dates.
  • Promoted additional services such as insurance policies or tour packages.
  • Prepared quotes for potential clients based on their requested destination and duration of stay.
  • Participated in team meetings to discuss new initiatives or business opportunities.
  • Assisted customers in selecting the most suitable travel packages, taking into account their budget, preferences and requirements.
  • Researched destinations to ensure that customers are provided with up-to-date information about hotels, attractions, restaurants.
  • Attended trade shows and conferences in order to network with industry professionals.
  • Advised customers on safety precautions while travelling abroad.
  • Exceeded sales goals by leveraging strong customer service and relationship marketing skills.

Senior Sales Executive

IKON Office Solutions
Stockton, CA
06.2000 - 01.2002
  • Collaborated with marketing team to develop promotional materials and campaigns for target markets.
  • Provided exceptional customer service throughout the entire sales process.
  • Monitored competitor activity in order to stay ahead of the competition in terms of pricing, promotions.
  • Conducted presentations to potential customers to demonstrate products or services capabilities.
  • Coordinated with production teams to ensure timely delivery of products or services according to customer specifications.
  • Generated leads through cold calling and networking activities.
  • Investigated customer complaints regarding product quality or service delivery.
  • Negotiated contracts with clients while maintaining profitability goals.
  • Identified new business opportunities through research, customer feedback and industry analysis.
  • Conducted market research to identify potential customers and competitive pricing.
  • Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
  • Negotiated contract terms, conditions and pricing for sales.
  • Developed new business opportunities and partnerships.
  • Engaged with prospective clients to grow pipeline and schedule sales presentations.

Office Manager

Stone Bros. & Assoc.
Stockton, CA
02.1995 - 03.2000
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Provided administrative support to management team including preparing reports and presentations.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Developed and implemented office policies and procedures.
  • Maintained filing system for records, correspondence and other documents.
  • Ensured compliance with applicable laws regarding employment practices.
  • Assisted in recruiting, onboarding and training new employees.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Monitored inventory levels and placed orders when needed.
  • Organized company events including holiday parties, team building activities .
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained confidential records relating to personnel matters.
  • Assisted in developing budgets for departmental expenses.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Managed office budget to handle inventory, postage and vendor services.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Used judgment and initiative in handling confidential matters and requests.
  • Interpreted and communicated work procedures and company policies to staff.
  • Coded and entered daily invoices with in-house accounting software.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Managed all offsite property managers for residential and commercial properties in portfolio (9 properties)

Education

Associate of Arts - Accounting And Business Management

Heald Business College
Stockton, CA
03-1991

Skills

  • Appointment Scheduling
  • Meeting planning
  • Scheduling
  • Quality Assurance
  • Invoice Processing
  • Data Entry
  • Office Administration
  • Clerical Support
  • Proposal Writing
  • Calendar Management
  • Memo preparation
  • Client Relations
  • Credit and collections
  • Professional Communication
  • Multitasking and prioritization
  • Customer Relations
  • Highly organized
  • Contract Negotiations

Timeline

In Home Support Service

State of California IHSS
07.2023 - 02.2024

Merchandising Field Specialist

Claire's Stores
10.2022 - 08.2023

Merchandising Field Specialist

American Greetings
09.2022 - 03.2023

Construction Office Manager

Next Level Construction
02.2009 - 04.2023

Front Office Coordinator

Jenny Craig Weight Loss Center
01.2006 - 09.2007

Travel Sales Specialist

Travel to Go
01.2003 - 07.2004

Senior Sales Executive

IKON Office Solutions
06.2000 - 01.2002

Office Manager

Stone Bros. & Assoc.
02.1995 - 03.2000

Associate of Arts - Accounting And Business Management

Heald Business College

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Toniann Walkowiak