Summary
Overview
Work History
Education
Timeline
Generic

Tonica Laws

Nashville,TN

Summary

Highly-motivated and diligent perspective student with desire to take on new challenges and practices in the field of art. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Assistant Department Manager

Nordstrom Rack
10.2023 - Current
  • Assisted in the development of departmental goals and objectives.
  • Monitored departmental progress against established goals and objectives.
  • Developed strategies to improve customer service, performance, and productivity.
  • Provided guidance and mentoring to department staff members.
  • Coordinated daily operations within the department.
  • Conducted regular meetings with team members to discuss progress on projects and tasks.
  • Analyzed data to identify areas for process improvement within the department.
  • Created reports on performance metrics for management review.
  • Maintained records of employee attendance, absences, vacation time.

Delivery Courier

DoorDash
03.2020 - 09.2023
  • Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
  • Ensured timely delivery of packages to customers in accordance with company standards.
  • Created daily delivery routes to maximize efficiency while minimizing travel time.
  • Maintained accurate documentation on all shipments delivered and received throughout the day.

Order Status Specialist

Lowes
04.2020 - 11.2020
  • Coordinated with other departments to ensure efficient workflow processes.
  • Exercised versatility in fast-paced, agile work environments.
  • Participated in ongoing training and compliance activities.
  • Balanced competing priorities through deliberate project and time management practices.
  • Leveraged specialized knowledge to act as subject matter expert within organization.

CSS: Customer Support Specialist

Houzz
09.2019 - 03.2020
  • Provide specific information regarding the services, products or materials offered by a company, answer phones, provide troubleshooting information, report and analyze customers' information and needs, issue billing details and open and close customer accounts, meet specific metric goals; daily, weekly, and monthly

Shift Manager- Department Manager

McDonald's
Nashville, TN
10.2016 - 02.2019
  • Overseeing all operations, counting and making cash drops, greeting customers to the quality and speed of service, overseeing that adequate maintenance of equipment is carried out, keeping track of the store's inventory, monitoring the quality of products supplied, making labor projections, scheduling, hiring new employees, initiating training

Shift Manager

McDonalds
Memphis, TN
02.2013 - 06.2014
  • Overseeing all operations, counting and making cash drops, greeting customers to the quality and speed of service, overseeing that adequate maintenance of equipment is carried out, keeping track of the store's inventory, monitoring the quality of products supplied, closing assistant manager, restock all relevant items related to operation of the store for the next morning, serving customers, performing company standard cleaning procedures, locking and closing down the store

Crew Trainer

McDonalds
Memphis, TN
05.2012 - 02.2013
  • Provide training and mentoring to incoming employees, delivering fast, friendly and accurate service to all customers, adhering to restaurant performance standards for crew stations and as per shift manager direction, following directions for the implementation of new products and procedures, facilitated the distribution of lockers

Crew Member

McDonalds
Memphis, TN
12.2011 - 05.2012
  • Helped customers through the ordering process, operating a cash register, running the drive-thru, prep/cook in the kitchen, cleaning/stocking the restaurant

Education

Bachelors of Science of Arts - Political Science

Fisk University
Nashville, TN
05-2024

Timeline

Assistant Department Manager

Nordstrom Rack
10.2023 - Current

Order Status Specialist

Lowes
04.2020 - 11.2020

Delivery Courier

DoorDash
03.2020 - 09.2023

CSS: Customer Support Specialist

Houzz
09.2019 - 03.2020

Shift Manager- Department Manager

McDonald's
10.2016 - 02.2019

Shift Manager

McDonalds
02.2013 - 06.2014

Crew Trainer

McDonalds
05.2012 - 02.2013

Crew Member

McDonalds
12.2011 - 05.2012

Bachelors of Science of Arts - Political Science

Fisk University

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Tonica Laws