Toni Christie K. Abad
San Diego,California
Summary
Strategic Director known for high productivity and efficient task completion. Specialize in operational strategy, team leadership, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and project success. Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Director of Clinical Development
Mission Healthcare
San Diego, California
04.2024 - Current
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Monitored market conditions and competitor activities to inform business decisions.
- Facilitated collaboration between teams by encouraging open communication channels.
- Partnered with staff to create professional development plans to support personal and business growth.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
Regional Director of Community Partnerships
Mission Healthcare
San Diego, CA
11.2023 - 04.2024
- Developed and implemented regional strategies to increase market share and profitability.
- Provided guidance and direction to district managers in order to achieve sales goals.
- Analyzed customer feedback data and developed action plans to improve customer service levels.
- Led regular training sessions on new products and services for regional staff members.
- Identified opportunities for process improvements within the region's operations and led implementation efforts accordingly.
- Assessed current resources available in the region compared with organizational needs, identifying gaps where additional personnel or resources were required.
- Maintained relationships with key stakeholders including customers, suppliers, government officials, industry associations., promoting goodwill towards the organization.
- Analyzed team performance on weekly basis through review of in-depth reports.
- Collaborated with team members in developing best practices to support company objectives.
- Participated in round table discussions to brainstorm business strategies.
- Cultivated development of high-performing teams by implementing inclusive work culture focused on individual and team development.
- Maximized selling effectiveness through coaching, recognition and providing effective feedback.
- Implemented operational efficiencies, improving service delivery and customer satisfaction.
- Facilitated communication between regional offices and corporate headquarters.
- Analyzed customer feedback to inform service improvements and innovation strategies.
- Implemented strategic planning initiatives to enhance regional market penetration and profitability.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Direrctor of Clinical Development
Mission Healthcare
San Diego, CA
03.2022 - 11.2023
Director of Clinical Sales
Mission Healthcare
San Diego, CA
07.2020 - 03.2022
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Coordinated resources across departments to maximize productivity levels.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Monitored market conditions and competitor activities to inform business decisions.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Facilitated collaboration between teams by encouraging open communication channels.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Partnered with staff to create professional development plans to support personal and business growth.
Area Sales Manager
Mission Healthcare
San Diego, CA
04.2019 - 07.2020
- Planned, developed and implemented sales strategies in an assigned region.
- Conducted market research to identify customer needs and trends.
- Analyzed sales data to determine areas of improvement for the organization.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Monitored performance of sales representatives against goals set by management.
- Organized promotional events such as trade shows, conferences and exhibitions.
- Identified new business opportunities within the region through networking activities.
- Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
- Interacted regularly with senior management to discuss current strategies and future plans.
- Reviewed competitor's activities and devised measures to stay ahead in the market competition.
Senior Hospice Specialist
Kindred Hospice
Antigo, CA
04.2015 - 08.2019
- Provided patient and family counseling on hospice care options.
- Assessed patients to determine eligibility for hospice services.
- Educated patients and families about end-of-life issues and available resources.
- Participated in quality improvement initiatives to ensure best practices were met.
- Reviewed medical records and consulted with physicians regarding hospice admission criteria.
- Facilitated end-of-life planning sessions with patients and their families.
- Attended staff meetings, educational programs, conferences. to stay abreast of current trends in hospice services delivery.
- Developed relationships with community organizations to promote awareness of hospice services.
- Provided emotional support for both the patient's family members as well as staff members during difficult times.
- Served as an advocate for patients' rights by ensuring that their wishes are respected and honored throughout their course of treatment.
Hospice Specialist
Kindred Hospice: A Gentiva
San Diego, CA
08.2013 - 04.2015
- Facilitated end-of-life planning sessions with patients and their families.
- Attended staff meetings, educational programs, conferences. to stay abreast of current trends in hospice services delivery.
- Developed relationships with community organizations to promote awareness of hospice services.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
Senior Sales Representative
VITAS Healthcare
San Diego, CA
11.2012 - 08.2013
- Developed and implemented sales strategies to increase customer base and revenues.
- Generated leads through cold calling and networking activities.
- Established long-term relationships with key accounts by providing superior service levels.
- Monitored competitor activities to identify potential threats or opportunities in the marketplace.
- Analyzed data from sales reports to determine areas of improvement within the sales process.
- Collaborated with marketing team on promotional campaigns targeting existing customers as well as new prospects.
- Attended trade shows and conferences to build brand awareness and promote products and services.
- Identified potential partners for joint ventures or other strategic alliances that could benefit business objectives.
- Developed training materials for junior sales representatives on best practices for closing deals.
- Coached junior staff members on effective communication techniques when dealing with customers.
- Participated in weekly meetings with senior management team to discuss performance metrics.
- Supported upper management in creating strategic plans to achieve company goals.
- Implemented innovative approaches to improve overall efficiency of the sales department.
- Secured long-term accounts and managed sales presentations by providing recommendations to promote brand effectiveness and product benefits.
- Expanded new business and developed effective sales and marketing campaigns.
- Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff.
- Maintained database of customer and sales information using SalesForce software.
Sales Representative
VITAS Healthcare
San Diego, CA
02.2010 - 08.2013
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Reviewed monthly performance against targets set by management team.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Marketing Director
Cottonwood Canyon Healthcare Center
San Diego, CA
02.2009 - 02.2010
- Organized promotional campaigns, including social media, print materials, press releases, and website content.
- Developed and implemented a comprehensive marketing strategy to increase brand awareness.
- Created customer-focused messaging that resonates with target audiences.
- Managed relationships with advertising agencies and vendors.
- Oversaw budgeting for all marketing activities, ensuring expenditures were within allocated limits.
Sales Representative
VITAS Healthcare
San Diego, CA
01.2005 - 02.2009
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Analyzed customer feedback to improve products and services.
- Collaborated with other departments such as marketing, finance, logistics.
- Attended industry events such as conferences, seminars.
- Reviewed monthly performance against targets set by management team.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Recommended changes in products and services based on customer feedback.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
Senior Admission Nurse
VITAS Healthcare
San Diego, CA
01.2002 - 01.2005
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Administered medications and treatments in accordance with physician orders.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
- Ensured that all documentation was accurate and up-to-date according to established guidelines.
- Educated patients on their medical condition, treatment plans, and self-care management techniques.
- Performed physical assessments to identify any changes in the patient's condition or needs.
- Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Provided guidance to new employees regarding policies and procedures within the organization.
- Facilitated communication between members of the healthcare team by attending interdisciplinary meetings.
- Responded quickly and effectively in emergency situations utilizing advanced life saving skills when needed.
- Taught classes on topics such as nutrition, wound care, pain management, medication administration.
- Observed and carried out physician and nursing orders.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
Palliative Care Liaison
VITAS Healthcare
San Diego, CA
01.1999 - 12.2002
- Developed and maintained effective relationships with internal and external stakeholders.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
- Created reports to monitor progress on projects and initiatives.
- Identified opportunities for improvement in processes and procedures related to liaison activities.
- Provided advice on best practices, policies and procedures relating to liaising duties.
- Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
- Monitored trends in customer service satisfaction levels across different markets.
- Resolved conflicts between departments by acting as a mediator between them.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Hemodialysis Nurse
San Diego Dialysis Services
San Diego, CA
01.1999 - 06.1999
- Provided direct patient care in the dialysis unit, including pre and post-treatment evaluation of patients.
- Assisted with setting up dialysis machines, preparing solutions for hemodialysis treatments and ensuring proper functioning of equipment.
- Collaborated with physicians, nurses and other healthcare professionals to develop individualized plans of care for each patient.
- Administered medications as ordered by the physician according to hospital policy and procedure guidelines.
- Performed assessments of patients prior to initiating dialysis treatments, monitoring vital signs during treatment and providing necessary interventions to maintain patient safety.
- Educated patients on their disease process, diet restrictions and lifestyle changes needed to manage chronic kidney disease.
- Monitored fluid balance of patients during hemodialysis treatments to ensure safe removal or replacement of fluids as prescribed by physician orders.
- Ensured compliance with all applicable laws, regulations and standards related to hemodialysis nursing practice.
- Counseled patients on how to manage symptoms associated with end stage renal disease.
RN Case Manager Hospice
VITAS Healthcare
San Diego, CA
01.1998 - 01.1999
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
- Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
- Provided direct nursing care such as wound dressing changes, IV therapy, medication administration and patient education.
- Monitored and evaluated effectiveness of treatment plans and interventions.
- Collaborated with physicians, nurses and other healthcare professionals to ensure optimal patient outcomes.
- Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
- Facilitated referrals to community resources for additional support services.
- Maintained accurate documentation of patient progress in the electronic health record.
Clinical RN II
Alvarado Hospital
San Diego, CA
01.1998 - 01.1999
- Assessed, monitored, and documented patient conditions on a daily basis.
- Provided direct care to patients in accordance with established policies and procedures.
- Developed individualized care plans for each patient based on assessment data.
- Coordinated with interdisciplinary teams to ensure quality of care and positive outcomes.
- Administered medications as prescribed by physicians.
- Educated patients and families about disease processes, treatments, and self-care techniques.
- Performed diagnostic tests including vital signs monitoring and phlebotomy.
- Advised physician on changes in patient's condition or response to treatment.
- Maintained accurate records of patient assessments, interventions, medications administered, and responses to treatments.
- Participated in performance improvement activities related to nursing practice standards.
RN Supervisor
Chase Care Center
San Diego, CA
01.1996 - 01.1998
- Provided clinical leadership and direction for nursing staff, ensuring that all tasks were completed in accordance with accepted standards of care.
- Developed and implemented policies to ensure the safety and well-being of patients, their families, and staff members.
- Conducted performance evaluations for nursing staff on a regular basis.
- Coordinated staffing schedules to meet patient needs while adhering to budgetary constraints.
- Collaborated with other departments to ensure quality patient care was provided throughout the hospital system.
- Assisted with onboarding of new nurses by providing orientation materials and training sessions.
- Investigated incidents involving patients or staff members, documenting findings as necessary.
- Maintained current knowledge of healthcare regulations and best practices in order to promote compliance within the organization.
- Evaluated patient records regularly to identify opportunities for improvement in service delivery.
- Facilitated interdisciplinary meetings between physicians, nurses, social workers, therapists, dietitians, and pharmacists to discuss treatment plans for individual patients.
- Participated in continuing education courses related to advances in nursing practice.
- Advocated for patient rights during difficult situations such as end-of-life decisions.
- Ensured that all documentation met legal requirements before submission.
- Actively listened to concerns from both patients and staff members regarding issues related to patient care.
Charge Nurse RN
Parkway Hills
San Diego, CA
01.1995 - 01.1996
- Assisted in the development and implementation of departmental policies and procedures.
- Evaluated patient outcomes against established standards of care.
- Coordinated communication between physicians and other healthcare professionals regarding patient care.
- Conducted daily rounds to assess patient conditions, evaluate progress towards goals, and document changes in status or plan of care as needed.
- Performed health education activities with patients to promote understanding of medical condition and self-care skills.
- Assisted with admission and discharge planning for assigned patients.
- Served as a preceptor for new nurses by providing orientation to unit policies and procedures, coaching on clinical skills, and mentoring on professional development issues.
- Participated in quality improvement initiatives to ensure best practice standards were met within the unit setting.
- Actively participated in interdisciplinary team meetings to discuss patient progress toward desired outcomes.
- Maintained accurate records of all treatment interventions provided to each patient.
- Collaborated with other departments such as pharmacy, laboratory services, physical therapy, to ensure proper delivery of services.
Staff Nurse and Supervisor
Andover Subacute And Rehabilitation Centers
Andover, NJ
01.1992 - 01.1995
- Participated in research activities related to evidence-based practice initiatives.
- Maintained accurate records of patient progress notes, medications administered and other relevant data.
- Developed individualized teaching strategies for each patient based on their specific needs.
- Identified potential problems or issues that may arise during treatment, such as drug interactions or allergies, and provided appropriate interventions when necessary.
School Nurse
St. Theresita's Academy
, Philippines
01.1990 - 01.1992
- Provided health services to students, including first aid and administering medication.
- Implemented school policies related to health and safety of students.
- Conducted screenings for vision, hearing, growth, and physical development.
- Developed individualized healthcare plans for students with special needs.
- Instructed classes on nutrition, hygiene, and disease prevention.
- Maintained accurate records of student health information.
- Coordinated with outside medical providers regarding student care.
- Assisted in the management of communicable diseases among students.
- Monitored immunization requirements for all enrolled students.
- Collaborated with teachers and other staff members to ensure a safe learning environment for students.
Staff Nurse
Riverside Medical Center, Inc.
Bacolod , Philippines
01.1990 - 12.1990
- Maintained accurate records of patient progress notes, medications administered and other relevant data.
- Assisted physicians with exams, lab tests or other procedures as requested.
- Demonstrated effective communication skills while interacting with patients, families, physicians and other healthcare staff members.
- Managed multiple tasks simultaneously while maintaining quality standards of care.
- Implemented infection control measures to reduce the spread of contagious diseases.
Education
Bachelor of Science - Nursing
Riverside College
Philippines05-1989
High School Diploma -
St. Theresita's Academy
Philippines06-1984
Skills
- Business Administration
- Staff Development
- Contract Negotiation
- Staff Management
- Business Development
- Project Coordination
- Business Planning
- Operations Management
- Strategies and goals
- Sales management
- Issues Resolution
- Facilities Management
Accomplishments
Hospice Sales Leader of the Year 2021
Hospice Sales Leader of the Year 2020
Pinnacle Aware 2018
Silver Level Touch Stone Award of Excellence 2018
The Meridian Service Excellence Awards 2017
Sales leadership Council 2016
Leadership Counci Award Wionner 2012
Leadership Council Award Winner 2011
Leadership Council Award Winner 2007
Leadership Council Award winner 2006
Outstanding Admission Nurser of the Year 2004
Certification
Bachelor of Science in Nursing - License in California
Timeline
Director of Clinical Development
Mission Healthcare
04.2024 - Current
Regional Director of Community Partnerships
Mission Healthcare
11.2023 - 04.2024
Direrctor of Clinical Development
Mission Healthcare
03.2022 - 11.2023
Director of Clinical Sales
Mission Healthcare
07.2020 - 03.2022
Area Sales Manager
Mission Healthcare
04.2019 - 07.2020
Senior Hospice Specialist
Kindred Hospice
04.2015 - 08.2019
Hospice Specialist
Kindred Hospice: A Gentiva
08.2013 - 04.2015
Senior Sales Representative
VITAS Healthcare
11.2012 - 08.2013
Sales Representative
VITAS Healthcare
02.2010 - 08.2013
Marketing Director
Cottonwood Canyon Healthcare Center
02.2009 - 02.2010
Sales Representative
VITAS Healthcare
01.2005 - 02.2009
Senior Admission Nurse
VITAS Healthcare
01.2002 - 01.2005
Palliative Care Liaison
VITAS Healthcare
01.1999 - 12.2002
Hemodialysis Nurse
San Diego Dialysis Services
01.1999 - 06.1999
RN Case Manager Hospice
VITAS Healthcare
01.1998 - 01.1999
Clinical RN II
Alvarado Hospital
01.1998 - 01.1999
RN Supervisor
Chase Care Center
01.1996 - 01.1998
Charge Nurse RN
Parkway Hills
01.1995 - 01.1996
Staff Nurse and Supervisor
Andover Subacute And Rehabilitation Centers
01.1992 - 01.1995
School Nurse
St. Theresita's Academy
01.1990 - 01.1992
Staff Nurse
Riverside Medical Center, Inc.
01.1990 - 12.1990
Bachelor of Science - Nursing
Riverside College
High School Diploma -
St. Theresita's Academy