TONIECE KING
Chicago
Summary
Dynamic professional with extensive experience in healthcare and call center management, notably at Planned Parenthood. Skilled in staff management and medical office procedures, I enhanced patient satisfaction scores through effective team leadership and operational improvements. Proven ability to maintain accurate medical records while ensuring compliance with HIPAA standards.
Experienced healthcare professional prepared for leadership role in medical support services. Demonstrates strong team collaboration, adaptability, and results-driven mindset. Skilled in patient care coordination, staff training, and administrative tasks. Known for reliability and effective communication in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant Supervisor
Planned Parenthood
Chicago, IL
07.2023 - Current
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Called and faxed pharmacies to submit prescriptions and refills.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
Medical Assistant/Receptionist
Medix Staffing
Evanston, USA
02.2025 - 04.2025
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Call Center Manager
Movere Telecommunications
Rolling Meadows, IL
03.2023 - 01.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Developed quality employees within call center to take over leadership positions.
- Determined quality assurance benchmarks and set standards for improvement.
- Established and oversaw performance targets for call center associates.
- Improved average hold times, resolution rates and satisfaction scores through staff development.
- Led daily team meetings to review performance, set targets and motivate staff.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
- Scheduled call center staff to meet operational needs whilst remaining under budget.
Medical Receptionist
Mercy General Hospital
Chicago, IL
02.2018 - 05.2020
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated communication between patients and medical staff to ensure seamless information flow.
- Processed insurance claims accurately, reducing delays in patient billing and reimbursement.
- Trained new reception staff on hospital protocols and software systems for improved performance.
- Developed and maintained patient records adhering to confidentiality standards and regulatory compliance.
- Implemented workflow improvements that streamlined front desk operations, enhancing overall patient experience.
Medical Assistant
Integra Care Clinic
Chicago, IL
03.2012 - 04.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
Associate of Science Degree - Medical Administration
Keiser University
Fort Lauderdale, FL01-2014
Bachelor - Human Studies And Family Development
American Public University
Charleston, WV, WV12-2028
Skills
- Medical receptionist experience
- Initiative-taking
- Patient check-in and check-out
- Healthcare industry
- Medical office procedures
- HIPAA compliance
- Blood collection
- Venipuncture
- Blood collection techniques
- Therapeutic phlebotomy
- Butterfly needle technique
- Phlebotomy techniques
- Patient education and counseling
Certification
- First Aid Certification
- Certified Medical Assistant
- Forklift Certification
Timeline
Medical Assistant/Receptionist
Medix Staffing
02.2025 - 04.2025
Medical Assistant Supervisor
Planned Parenthood
07.2023 - Current
Call Center Manager
Movere Telecommunications
03.2023 - 01.2025
Medical Receptionist
Mercy General Hospital
02.2018 - 05.2020
Medical Assistant
Integra Care Clinic
03.2012 - 04.2014
Bachelor - Human Studies And Family Development
American Public University
Associate of Science Degree - Medical Administration
Keiser University