Tonikia Martin

• Work with general education teachers to plan and support inclusive classroom instruction.
• Provide accommodations and interventions based on students’ IEPs.
• Create a positive, supportive environment for 30 students and 8 core subjects.
• Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
• Observed students' performance and recorded relevant data to assess progress.

• Oversaw day-to-day production activities in accordance with business objectives.
• Engaged with over 125 parents and families to build positive relationships for children to thrive.
• Enhanced operational efficiency, introducing lean management system that minimized waste and optimized resource allocation.
• Communicated with local and state government agencies to maintain compliance with all regulations.
• Maintained high-quality child care standards based on developmentally appropriate practices.

• Accurately interviewed and registered on average 30- 100 patients per/shift for all imperative information.
• Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols.
• Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
• Assisted with medical coding and billing tasks.

• Managed and reconciled an annual budget of $1.5 million, including salaries and fringe benefits, operational expenditures, and capital expenditures
• Ensured accuracy and alignment of financial records with organizational goals through detailed budget oversight and reconciliation
• Demonstrated strong financial management and attention to detail in handling complex accounting processes
• Worked with vendors and management to resolve issues quickly.
• Contributed to a positive work environment through active participation in team meetings and open communication with colleagues.

• Completed the Medical Billing and Coding course through TN Professional Training Institute, gaining comprehensive knowledge of medical terminology, coding systems (ICD, CPT, HCPCS), insurance claims processing, and healthcare billing procedures. Learned to ensure accurate documentation, compliance with regulations, and efficient reimbursement processes in medical settings.

Completed an Associate Degree in Criminal Justice from Chattanooga State Community College, gaining in-depth knowledge of criminal law, law enforcement procedures, criminal investigations, and the justice system. Developed skills in ethical decision-making, crime analysis, and understanding the roles of various agencies within the criminal justice field.

• Honor Roll 1986-1990
• Professional Development: Leadership and Communication,Time Management,Financial Literacy, Entrepreneurship and Workplace Etiquette.