TONIMARIE SANTELICES
Riverside,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sales Lead Keyholder
Francesca's
09.2021 - Current
- Responsible for achieving sales and service level targets set for the boutique, recruiting and training personnel, making sure that every customer is served in a timely manner, and managing customer inquiries and complaints, in charge of collecting cash, organizing appropriate transfer, delivering all requested reports, ensuring computer systems are functioning correctly, running periodical physical stock inventory
Warehouse associate
Nelson Staffing
02.2021 - 09.2021
- Pack finished product in accordance with standard packaging procedures
- Inspect, weigh, and package product
- Monitor flow of product into processing machinery
- Verify compliance with quality, safety, production standards, work rules, and efficient operation of equipment
- Report potential production downtime, scrap production, and quality of each machine and summarize data from shift
Call agent
Mattson Resources
06.2020 - 07.2020
- Handle customer inquiries both over the phone and by email
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new and update customer information into system
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Document all call information according to standard operating procedures
Receptionist
MTS Tax & Accounting Services
01.2020 - 04.2020
- Serves visitors by greeting, welcoming, and directing them appropriately
- Notifies company personnel of visitor arrival
- Maintains security by following procedures, monitoring logbook
- Assisting clients with general questions and inquiries
- Pick up and sort daily incoming correspondence and deliver sorted mail to addressees
- Maintain executive managers' calendars by planning and scheduling conferences, teleconferences, and travel
- Calculated bills for services rendered and collected and processed customer payments.
Student Aide
Riverside City College
08.2016 - 04.2017
- Collect and catalog library resources including books, films, and publications
- Help patrons locate reference and leisure reading materials
- Maintain library records and ensure it is updated
- Perform regular audits of the information and inventory on file
- Oversee the check-out process for books and other resource materials.
Education
Associate of Science - Nursing
Riverside City College
Riverside, CAHigh School Diploma -
Martin Luther King Jr. High School
Riverside, CASkills
- Customer service
- Inventory control
- Computer literacy
- Data entry
- Verbal and written communication
- Relationship building
- Conflict resolution
- Team management
- Goal setting
- Performance monitoring
- Interpersonal skills
- Analytical thinking
- Visual merchandising
Timeline
Sales Lead Keyholder
Francesca's
09.2021 - Current
Warehouse associate
Nelson Staffing
02.2021 - 09.2021
Call agent
Mattson Resources
06.2020 - 07.2020
Receptionist
MTS Tax & Accounting Services
01.2020 - 04.2020
Student Aide
Riverside City College
08.2016 - 04.2017
Associate of Science - Nursing
Riverside City College
High School Diploma -
Martin Luther King Jr. High School
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