Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Tonisha Howze

Springfield,IL

Summary

Versatile and results-driven professional with experience at FIRST STUDENT, adept in GPS Navigation Proficiency and exceptional problem-solving capabilities. Excelled in promoting positive work environments and enhancing customer satisfaction through timely, safe deliveries and efficient issue resolution. Proven track record in defensive driving and maintaining DOT regulations compliance, contributing significantly to business success and client trust.

Overview

4
4
years of professional experience
1
1
Certification

Work History

CDL Class B Driver

FIRST STUDENT
10.2023 - Current
  • Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
  • Navigated diverse road conditions, demonstrating strong adaptability and excellent driving skills.
  • Ensured compliance with weight restrictions by properly balancing loads according to specifications.
  • Enhanced customer satisfaction by ensuring timely and safe deliveries of goods.
  • Contributed to overall business success through consistent high-performance levels in meeting deadlines and maintaining professional standards.

Temporary Covid 19 Vaccination Call Center Rep Rem

Navient/Xtend Healthcare
08.2020 - 02.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Skills

  • Passenger transportation abilities
  • Defensive Driving Techniques
  • Logbook Maintenance
  • Emergency response readiness
  • Accident prevention strategies
  • GPS Navigation Proficiency
  • Record Keeping Abilities
  • DOT Regulations Compliance
  • Problem-solving capabilities
  • Air brake proficiency
  • Vehicle Maintenance

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Alcohol & Drug Testing Regulations Training Certificate – Federal Motor Carrier Safety Administration.
  • Child Development Associate (CDA) Certificate
  • CPR/AED Certification
  • Microsoft Office Specialist (MOS) Certification
  • [State] Driver's License
  • First Aid Certification
  • Certified Nursing Assistant (CNA)

Timeline

CDL Class B Driver

FIRST STUDENT
10.2023 - Current

Temporary Covid 19 Vaccination Call Center Rep Rem

Navient/Xtend Healthcare
08.2020 - 02.2022
  • Alcohol & Drug Testing Regulations Training Certificate – Federal Motor Carrier Safety Administration.
  • Child Development Associate (CDA) Certificate
  • CPR/AED Certification
  • Microsoft Office Specialist (MOS) Certification
  • [State] Driver's License
  • First Aid Certification
  • Certified Nursing Assistant (CNA)

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Tonisha Howze