Summary
Overview
Work History
Education
Skills
Timeline
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Tonisha Ollie

Montevallo,AL

Summary

Focused customer relations professional skilled in customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

16
16
years of professional experience

Work History

Branch Banker

PNC Bank
06.2022 - Current
  • Opened new accounts and made changes to existing accounts.
  • Identified customer desires and goals through needs-based sales tactics.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
  • Performed outbound sales calls to drive performance goals and obtain monthly sales targets.

Chief of Staff

AT&T
06.2021 - 12.2021
  • Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward sales goals and targets.
  • Prepared financial reports for monthly incentive budget and conducted presentations to the Area Manager for approval.
  • Created the weekly state of the business newsletter on product promotions and offers, team performance, incentives, and recognition of top performers.
  • Performed administrative duties for the Area Manager handling the expense report, calendar and schedule, and documenting all manager coaching sessions.

Assistant Manager

AT&T
10.2018 - 06.2021
  • Lead team meetings providing product knowledge, recognizing top performers, and sharing new sales techniques.
  • Monitored recorded and live calls to provide feedback to reps during side-by-side coaching sessions.
  • Created team and center-wide incentives to drive sales performance, reach monthly sales targets, and boost rep moral.
  • Provided floor support by assisting reps with closing sales, product knowledge, and by taking escalated calls.

Sales Representative

AT&T
02.2013 - 10.2018
  • Increased sales by offering services based on customer needs, promoting additional products, and overcoming objections.
  • Achieved monthly sales goals by promoting product benefits and quality of services.
  • Retained excellent client satisfaction surveys through outstanding customer rapport and service.


Sales Associate

Nordstrom Rack
09.2011 - 07.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Administrative Assistant

The Nelrod Company
03.2008 - 04.2010
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Education

No Degree - Biology

Spelman College
Atlanta, GA

High School Diploma -

Montbello High School
Denver, CO
05.2002

Skills

  • Customer Service
  • Sales
  • Microsoft Office
  • Multitasking abilities
  • Leadership
  • Flexible & Adaptable

Timeline

Branch Banker

PNC Bank
06.2022 - Current

Chief of Staff

AT&T
06.2021 - 12.2021

Assistant Manager

AT&T
10.2018 - 06.2021

Sales Representative

AT&T
02.2013 - 10.2018

Sales Associate

Nordstrom Rack
09.2011 - 07.2012

Administrative Assistant

The Nelrod Company
03.2008 - 04.2010

No Degree - Biology

Spelman College

High School Diploma -

Montbello High School

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Tonisha Ollie