Tonisha Wilson

• Coordinated appointments to show marketed apartments.
• Collected, completed and processed lease applications.
• Managed daily and weekly marketing and leasing plans.
• Worked with property managers to maintain market readiness and facilitate smooth transitions.
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Enhanced customer engagement with effective social media management and content creation.

Managing filing system, appointments and company state inspections.

• Performing general office clerk duties and errands.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Performed various administrative functions, including filing paperwork, delivering mail, and some bookkeeping.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Identified prospects through various sources, including cold calling, social media and trade publications.

• Responsible for generating traffic, securing appointments and maximizing rentals, assisting in the leasing efforts, participating in the presentation and monitoring of market ready product and performing all administrative duties.

• Secured an average of 15-20 rental/purchasing agreements each month.
• Verified that all customer complaints were handled promptly and appropriately.
• Maintained a enough units so that they were market-ready at all times.
• Followed up on delinquent tenants and coordinated collection procedures.
• Verified income, assets and expenses and completed file for each applicant.
• Walked and inspected move outs, carpeting, appliances and overall apartment upkeep.

• Organized and attended meetings, including compiling all documents and reports ahead of time.
• Filed paper work and organized computer-based information.
• Maintained appropriate filing of personal and professional documentation.
• Developed professional relationships with reliable vendors.
• Executed basic banking and bookkeeping tasks.

• Responsible for generating traffic, securing appointments and maximizing rentals, assisting in the leasing efforts and integrated marketing programs of community,participating in the presentation and monitoring of market ready product, and performing all administrative duties related to the on-site sales/marketing functions.
• Provided an elevated customer experience to generate a loyal clientele.