Tonita Rose

Clinical Evaluation Coordinator

• Managed a high volume of calls
• Donor Management: gathered info on each potential organ donor
• Documenting each call thoroughly and interpreting medical information/results.
• Performed hospital onsite evaluations and rounding with medical staff to further investigate patient’s medical history, diagnostics, and overall clinical picture.
• Collaborated with RN’s and MD’s consistently to manage potential donor information and status.

Compliance Coordinator

• Reviewing patient medical records to help determine if any missed organ donation opportunities occurred.
• Interpreting medical records/EMRs
• Managing a high volume of work
• Providing thorough and timely documentation

• Triaged patients
• Collected vitals
• Documented calls and patient interactions
• Handled medication refills
• Administered vaccines and injections
• Assisted in small in office procedures
• Performed prior Authorizations
• Provided equipment and medication education to patients

• Triaged patients
• Collected vitals
• Documented calls and patient interactions
• Handled medication refills
• Performed venipunctures for lab work and collected respiratory cultures
• Administered vaccines/injections
• Administered in office nebulizer treatments
• Performed pulse oximetry (6minute walk test)
• Performed patient education on medications and equipment
• Assisted with oxygen tanks
• Performed prior authorizations

• Answered phone calls and assisted members/providers with insurance inquiries: billing, enrollment, scheduling, demographic changes, and all other issues
• Responsible for recording data, sending information via mail to members
• Communicated/Collaborated via email inquiries to other departments
• Thorough and timely documentation
• Resolved customer issues with first call resolution

• Answered phone calls and assisted members/providers with insurance inquiries: billing, enrollment, scheduling, demographic changes, and all other issues
• Responsible for recording data, sending information via mail to members
• Communicated/Collaborated via email inquiries to other departments
• Thorough and timely documentation
• Resolved customer issues with first call resolution