Tonita Sanchez-Torres

Before start of shift, I will start up my computer. This will include opening the windows necessary to preform my duties. I then access my tracker that has the names of patients who are being seen for that particular day of service. I look up the patient I will be registering at that time and be prepared for data input. I then call the patient personally and directed to the booth I am in or the patient would be directed back to my booth. I introduce myself and ask how the patient is doing. Once ice is broken, I wll ask patient for three identifies to verify the right account is accessed. Then, if necessary I'll update, delete and or add information. Then proceeded to explain the content forms one by one and have the patient sign. If copies of anything they signed and the documents are printed. Collection of payments are collected if one is to be collected. All proper documentation is printed along with identifying labels. Labels are presented to patient, to verify name is spelled correctly and date of birth matches. If everything is correct a wrist band is placed around patients wrist. Patient is asked if they know where their destination is? If so patient will leave to location. If patient is unawre patient is either walked to location and given directions to thier destinations. Once patient is gone documentation is made to the account. Then take the next patient and do the same process till the end of my shift. I'd also use a multi-line phone, transferring calls wither warm or cold transfers. Using the fax/copier, data entry and any other duties necessary. I also did the similar duties in the emergency department.

Open office for the start of day. This includes turning office lights on, starting up computers for staff, organizing front looby if needed. Set up my computer, open all folders and access to accounts that are needed to perform my duties. Once office was open and if the receptionist was not available I'd greet current patients. new patients, pharmaceutical representatives and any other person who entered office. My duties involved scheduleding, cancelling, rescheduling appointments and procedures either in person or phone. Main duty was to verify insurance(s) for any appointments and procedures upcoming. Submitted referrals for approvals for in-office procedures and prescriptions. Lead of the Front Office lead for two years. Those duties included helping the staff with any concerns that I could help with within my scope. If patient or anyone needed to talk to a supervisor, I was the first point of contact. If I could not resolve the situation, the main office manager would come provide assistance. Performed all other clerical duties that were needed to help run the office.