TONIZIA HILL
Fayetteville,NC
Summary
Results-driven and highly motivated professional with a strong focus on leadership and achieving organizational goals. Proven track record of enhancing team collaboration and consistently delivering high-quality outcomes. Adaptable to evolving demands, skilled in strategic decision-making, and experienced in conflict management. Possessing over a decade of customer service experience, seven years in the military, and a combined nine years in healthcare and management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fitness Manager
Fit4Life Health Clubs
Fayetteville, NC
07.2024 - Current
- Develop strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Train newly hired employees, offering insight into job duties and providing positive feedback on work.
- Increase client retention by developing personalized fitness programs tailored to individual needs and goals.
- Respond promptly to customer issues and resolved problems through effective communication and decision making skills.
- Enhance member experience by addressing concerns promptly and professionally, resulting in higher satisfaction ratings.
Pharmacy Technician
Amerine Clean, LLC.
Greensboro, NC, USA
05.2022 - 04.2024
- Ensured quality control in a regulated pharmaceutical environment
- Managed procurement and formulary processes within a pharmaceutical setting, ensuring compliance with quality control and safety regulations.
- Supervised and trained junior pharmacy technicians while overseeing task delegation and compliance with state and federal guidelines.
- Exerciseed a comprehensive knowledge of the operation and care of specialized pharmaceutical equipment
Pharmacy Technician
Avacare, INC.
Greensboro, NC
07.2023 - 04.2024
- Oversaw pharmacy claim management and billing to prioritize cost effective yet patient-centric solutions
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Hospital Corspsman/ Pharmacy Technician
U.S. Navy
Honolulu, HI
04.2018 - 04.2022
- Directed administrative tasks, including inventory management, data entry, and payroll processing for various operational units.
- Coordinated community outreach events and maintained communication with key stakeholders, ensuring smooth collaboration across departments.
- Led the first Mobile Pharmacy Unit during the COVID-19 pandemic, managing logistics and ensuring regulatory compliance.
- Evaluated the prescription filling process, identify any bottlenecks or inefficiencies, and adjust tasks to streamline the workflow
- Oversaw monthly inventory management, which requires gathering and analyzing data related to medication stock levels, usage rates, and reordering needs
- Comprehensive knowledge of controlled substance policies and the ability to identify and investigate discrepancies in procedures
- Provided medical assistance based on extensive knowledge of federal policies and procedures from prescription filling to customer service
General Manager
Planet Fitness
05.2014 - 03.2017
- Coordinated financial operations, resolved client concerns, and managed sales performance objectives.
- Independently gathered, evaluated, and analyzed data for generating reports.
- Managed and directed a group of 12-15 personnel through effective leadership.
- Successfully hit defined sales metrics for monthly periods.
- Developed and implemented strategies to increase sales and profitability.
Education
M.B.A. - Healthcare Management
Florida International University
01.2023
Graduate Certificate - Business
Walden University
01.2022
B.S. - Athletic Training
Indiana University of Pennsylvania
01.2014
Skills
- Attention to detail
- Problem-solving abilities
- Patient care
- Administration management
- Friendly, positive attitude
- Company standards enforcement
- Team collaboration
- Effective communication
- Verbal and written communication
- Health promotion
- Client relations
- Scheduling management
- Payroll processing
- Administrative duties
- Recruiting and interviewing
- Facility management
- Telephone etiquette
- Budget development
- Problem-solving
- Teamwork and collaboration
- Time management
Certification
- Lean Six Sigma Green Belt
- Pharmacy Technician
- CPR/ AED
- First Aid
- Registered Medical Assistant
- Certified Medical Administrative Assistant
Timeline
Fitness Manager
Fit4Life Health Clubs
07.2024 - Current
Pharmacy Technician
Avacare, INC.
07.2023 - 04.2024
Pharmacy Technician
Amerine Clean, LLC.
05.2022 - 04.2024
Hospital Corspsman/ Pharmacy Technician
U.S. Navy
04.2018 - 04.2022
General Manager
Planet Fitness
05.2014 - 03.2017
M.B.A. - Healthcare Management
Florida International University
Graduate Certificate - Business
Walden University
B.S. - Athletic Training
Indiana University of Pennsylvania