Presents strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to streamline daily operations and handle multiple projects simultaneously with a high degree of accuracy. Results-driven professional focused on delivering exceptional support for client needs. Successfully manages concerns and resolves conflicts to maximize client satisfaction.
Hi, I’m
Tonja Michelle Crawford
Customer Service Manager/Concierge
Wadesboro,NC
Summary
Overview
25
years of professional experience
4
Certificates
Work History
Bozzuto Management CorporationBethesda, MD
Resident Concierge
02.2021 - Current
Job overview
- Work with high degree of privacy and respect with residents, including VIP and celebrity, in community of 453 luxury apartment homes.
- Support resident event planning efforts, contributing to successful execution of memorable occasions.
- Co-organize and co-manage social events for community engagement, fostering strong sense of camaraderie among residents.
- Create monthly newsletters featuring upcoming events or important updates pertinent to residential community at large
Built relationships with nearby businesses and vendors to negotiate exclusive discounts or partnership opportunities for residents'' benefit. - Evaluate resident feedback to identify areas for potential service enhancements, implementing changes as needed to continually elevate concierge experience
NVT Staffing, Inc.Falls Church, VA
Concierge
01.2020 - 01.2021
Job overview
- Worked closely with residents in community of 255 apartment homes with high degree of respect for privacy.
- Facilitated resident requests for dining and tourist attractions by researching various venues and locales.
- Remedied resident and property ER maintenance issues quickly and effectively through active listening, conflict resolution, dynamic communication skills and established operation protocols.
- Maximized resident satisfaction by promptly addressing concerns and resolving issues
CVS PHARMACYKensington, MD
Operations Supervisor
08.2005 - 01.2021
Job overview
- Assessed, trained, motivate and supported over 50 employees integration into store operations during tenure.
- Proficiently maintained inventory using (AIM )Automated Inventory Management systems with audit scores of 90% and better from time to time.
- Encouraged and promoted ideas aligned to business marketing programs, customer needs and benefits.
NHS HUMAN SERVICESGaithersburg, MD
MDT Foster Care Parent
12.1998 - 04.2013
Job overview
- Promoted culture of behavioral and emotional improvement for 30+ youths with critical challenges through team-based treatment plans incorporated in extensive at-home support system.
- Applied effective time management techniques to meet tight deadlines for completion and maintenance accurate records of youth's progress, including medical appointments, medications, school achievements, and behavioral issues and family visits.
- Fostered sense of belonging by celebrating achievements, special occasions, and cultural traditions together and assisted youths through recovery from difficult home or school situations.
- Successfully created practical training module for youths transitioning toward independent living arrangements in personal finance, planning and other important life skills.
Education
SOUTHEASTERN UNIVERSITYWashington, D.C.
BS Candidate from Business Administration
University Overview
JERICHO CHRISTIAN TRAINING COLLEGEHyattsville, MD
AA Candidate from Christian Studies And Philosophy
University Overview
Skills
Promote brand success
undefinedCertification
CPR/First Aid/AED
Timeline
Resident Concierge
Bozzuto Management Corporation
02.2021 - Current
Concierge
NVT Staffing, Inc.
01.2020 - 01.2021
Operations Supervisor
CVS PHARMACY
08.2005 - 01.2021
MDT Foster Care Parent
NHS HUMAN SERVICES
12.1998 - 04.2013
SOUTHEASTERN UNIVERSITY
BS Candidate from Business Administration
JERICHO CHRISTIAN TRAINING COLLEGE
AA Candidate from Christian Studies And Philosophy
Honors And Awards
Honors And Awards
- CVS PHARMACY VALUES IN ACTION PROGRAM -Innovation August 2019
- CVS PHARMACY VALUES IN ACTION PROGRAM - Accountability-August 2019
- CVS PHARMACY VALUES IN ACTION PROGRAM - Customer Service - September, June and March 2016, September, June, May and April 2015
- NHS HUMAN SERVICES INC. - Outstanding Achievement and Monetary Bonus, September 2012
Interests and Hobbies
Interests and Hobbies
- Badminton/Pickelball: Social peer connections.
- Travel: Explore other cultures through national and international trave destinations.
- Volunteer Services: Plan/host recreational activities and distribute basic donations of supplies to Seniors and at risk Youth populations.
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