Tonje Bjerkum
Pensacola
Summary
Dynamic beverage service professional with a proven track record at Gulf Shores Golf Club, excelling in cash handling and customer-focused service. Recognized for exceptional multitasking and rapid order processing, consistently enhancing guest experiences while maintaining safety and efficiency on the course.
Overview
9
9
years of professional experience
Work History
Beverage Cart Attendant
Gulf Shores Golf Club
Gulf Shores
10.2020 - 06.2021
- Delivered beverages and snacks to golfers throughout the course.
- Provided excellent customer service to enhance guest experiences.
- Managed inventory and restocked supplies as needed.
- Processed cash transactions accurately and efficiently using point-of-sale software systems.
- Replenished supplies such as cups, napkins, straws, stirrers, ice. throughout shift.
Beverage Cart Attendant • Server
Peninsula Golf & Racquet Club
Gulf Shores
02.2016 - 10.2020
- Stocked and loaded and kept an updated knowledge of all menu items, specials, liquor brands, beers and nonalcoholic selections
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes on the golf course.
- Effectively and calmly resolved situations with intoxicated guests.
- Delivered beverages to golfers throughout the course efficiently.
- Monitored weather conditions and adjusted service accordingly for safety.
Sales Associate• Fashion Stylist/ Lead Cashier
Michael Kors
01.2012 - 01.2015
- Consistently surpassed daily sales goals set by corporate.
- Focused on UPT (units per transaction), ensuring that most customers bought a collection of items.
- Delivered exceptional customer service to enhance shopping experiences.
- Trained new associates on store policies and customer engagement techniques.
Education
High School Diploma -
Foley High School
Foley, AL01.2012
Some College (No Degree) - Dental Hygiene
Pensacola State College
Pensacola, FLSkills
- Cash handling
- Certificate in alcohol serving
- Rapid order processing
- Customer-focused
- Effective multitaster
- Exceptional customer service
- Thrives under pressure
- Beverage preparation
- Customer service
- Time management
Introduction
Highly experienced customer service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of customer service. Excellent listening skills, oral and written communication in both English and Norwegian. Comfortable in interacting with all levels of organization and public. Excellent problem-solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
References
- Monica Hillman, 228.282.5225, Peninsula Golf & Racquet Club
- Brittany Rawson, 251.284.1221, Peninsula Golf & Racquet Club
- Miranda Dodgen, 205.902.3559, Michael Kors
- Megan Vester, 850.781.6796, Hooters
Languages
Norwegian
Professional
Timeline
Beverage Cart Attendant
Gulf Shores Golf Club
10.2020 - 06.2021
Beverage Cart Attendant • Server
Peninsula Golf & Racquet Club
02.2016 - 10.2020
Sales Associate• Fashion Stylist/ Lead Cashier
Michael Kors
01.2012 - 01.2015
High School Diploma -
Foley High School
Some College (No Degree) - Dental Hygiene
Pensacola State College