Hi, I’m
Toni Payne
Managment
Palmdale,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
years of professional experience
1
Certification
Work History
Deep Sea Poke
Server
12.2021 - 02.2022
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Los Angeles County, Public Health
Case Interviewer/ Contact
01.2020 - 06.2021
Job overview
- Conduct thorough and accurate Case and Contact Interviews
- Protect and keep Patients private information confidential per HIPAA Law
- Provide direct information to resources and Covid related information
- Compassionately Informed contacts of their exposure to the virus
- Vaccine Appointment Setter
- Switchboard experience
- Research for individuals in a timely manner
Bowlero Corp
Server/ Bartender/ Counter Assistant
02.2020 - 03.2020
Job overview
- Offered excellent hospitality and customer service
- Assisted guests with a comfortable lane choice
- Explained charges and took payments
- Provided patient service
- Explained menu and offered suggestions based on preferences
- Maintained cleanliness of the alley
Olive Garden
Host/Server/To Go Specialist
04.2016 - 06.2016
Job overview
- Developed and maintained positive working relationships with others to reach business goals
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Guided guests through menus of the food, beverages and ingredients
- Delivered quality service by contributing to a warm and welcoming environment
- Made and confirmed reservations
- Greeted, registered and assigned seating to guests
- Prepared pre-ordered meals in a timely fashion for guests and had it ready for pickup.
Olive Garden
Server
12.2014 - 06.2015
Job overview
- Answered product questions with up-to-date knowledge of sales and store promotions
- Effectively communicated with and supported sales, marketing and administrative teams daily
- Provided friendly and attentive service
- Guided guests through menus with knowledge of the food, beverages and ingredients
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Vincent’s Child and Healthcare
Office Manager
06.2010 - 09.2014
Education
Antelope Valley CollegeLancaster, CA
Associate of Arts from Commercial Photography
06.2025
Antelope Valley CollegeLancaster, CA
No Degree from Real Estate
01.2023
University Overview
- 3.0 GPA
Clinical Training Institute
Certificate in Phlebotomy Clinical from Phlebotomy
Desert Sands Charter High School
High School Diploma
Skills
- Management (4 years)
- Scheduling
- Sales Support
- Office Management
Certification
AMT Phlebotomy Certificate
November 2019 to November 2022
CDPH License- Phlebotomy Technician I
(CPT 02039053)
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Deep Sea Poke
12.2021 - 02.2022
Server/ Bartender/ Counter Assistant
Bowlero Corp
02.2020 - 03.2020
Case Interviewer/ Contact
Los Angeles County, Public Health
01.2020 - 06.2021
Host/Server/To Go Specialist
Olive Garden
04.2016 - 06.2016
Server
Olive Garden
12.2014 - 06.2015
Office Manager
Vincent’s Child and Healthcare
06.2010 - 09.2014
Antelope Valley College
Associate of Arts from Commercial Photography
Antelope Valley College
No Degree from Real Estate
Clinical Training Institute
Certificate in Phlebotomy Clinical from Phlebotomy
Desert Sands Charter High School
High School Diploma
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