Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tonnesha Jones

Lawton,Oklahoma

Summary

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Overview

8
8
years of professional experience

Work History

Sales Representative

Cricket Wireless
Lawton, OK
09.2023 - Current
  • Attended training sessions on new products and services as needed.
  • Trained new associates on operational procedures such as opening and closing duties, stocking shelves.
  • Processed inventory shipments to ensure accuracy of incoming orders against invoices received from vendors.
  • Greeted customers and provided excellent customer service.
  • Resolved customer complaints in an efficient manner.
  • Provided technical support to customers experiencing difficulties with their devices.

3rdCook

BCI
Lawton, OK
07.2019 - 09.2023
  • Prepared meals according to established recipes and menus.
  • Verified temperatures of all cooked foods prior to serving them to customers.
  • Assisted with inventory management tasks such as counting stock and recording data on order forms.
  • Assisted with ordering of food items as needed.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Cashier/Sales Associate

walmart
Lawton, OK
01.2019 - 08.2019
  • Make total and also itemize products purchased
  • Record departments and prices of items, and also record both taxable and nontaxable items
  • Operate cash register
  • Record changes in price using special sales bulletins and price sheets as references
  • Redeem coupons to discount purchases
  • Receive payment from customers via charge payment, check or cash
  • Provide change on items sold to cash customers
  • Operate authorization systems for credit card and record the number on driver's license to verify credit acceptance
  • Count cash received at the start and end of work shift in order to balance cash drawer
  • Ensure clean and safe working environment and report to superior any challenge unable to handle in the course of work
  • Comply with all procedures and policies lay down by the store management.

3rd cook/Server

Cantu Services
Lawton, OK
02.2018 - 08.2018
  • Responsible for assisting the 1st cook to ensure that the culinary items produced are high quality items for various outlets
  • Consistently delivers the best culinary experience for the Soldiers
  • Collaborates with the assigned station-head, 1st cook to review the requirements of the day's meals and time frames for dining facility service
  • Takes part in ordering and cost controlling food requisitions to avoid over production and unnecessary food wastage
  • Practices at all times Hazard Analysis Critical Control Point (HACCP) and dining facilities sanitation and hygiene standards, in compliance with DoD Dining Facility guidelines
  • Knows and operates all equipment according to Company's standard operating procedures
  • Adjusts thermostat controls to regulate temperature of refrigerators, ovens, broilers, grills, roasters, steam kettles, etc
  • Organize and prepare serving lines and tables
  • Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.

Server/Hostess

R&R Food Service
Lawton, OK
05.2016 - 02.2017
  • A typical day is working under supervision of a head cook they are responsible to hand out duties to cooks then we began to prepare and cook assigned food items with accuracy
  • We organize and clean the kitchen and work area to ensure proper sanitizing hourly
  • The hardest part of the job is getting the food out in a timely manner to 900 soldiers
  • The most enjoyable part of the job is working with great co-workers.

Education

Drake Technical School
12.2014

Skills

  • Customer Service
  • Client Account Management
  • Product and service knowledge
  • Relationship Building
  • High volume production capability
  • Focused and disciplined
  • Emotional Support
  • Excellent Communication
  • Professional Demeanor
  • Goal Setting
  • Teamwork and Collaboration
  • Interpersonal Skills
  • Problem-solving abilities
  • Self Motivation
  • Professionalism
  • Active Listening

Languages

English
Professional

Timeline

Sales Representative

Cricket Wireless
09.2023 - Current

3rdCook

BCI
07.2019 - 09.2023

Cashier/Sales Associate

walmart
01.2019 - 08.2019

3rd cook/Server

Cantu Services
02.2018 - 08.2018

Server/Hostess

R&R Food Service
05.2016 - 02.2017

Drake Technical School

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Tonnesha Jones