Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tonseka Trotz

Jamaica,NY

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Duty Free Americas Inc.
07.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered prompt service to prioritize customer needs.

Sales Support

Duty Free Americas Inc.
07.2024 - 03.2025
  • Streamlined internal processes by developing and implementing new tools for improved sales support efficiency.
  • Boosted customer satisfaction by providing timely and accurate sales support services.
  • Coordinated with sales support teams to ensure prompt delivery of orders and resolution of any outstanding issues affecting key accounts.
  • Provided exceptional sales support to field producers.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Provided sales support for new and inactive customers, increasing sales volume Number%.
  • Processed customer orders, delivered exceptional customer service and met sales support objectives.
  • Trained new Sales Support Staff members on best practices, improving overall department performance.

Pizza Maker and Sales Person

Chuck E Cheese
01.2024 - 12.2024
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
  • Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
  • Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
  • Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
  • Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
  • Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Handled customer complaints professionally to prevent negative reviews or loss of business.
  • Managed inventory effectively, reducing food waste and controlling costs for the business.
  • Trained new staff in pizza-making techniques, elevating overall team performance.
  • Managed inventory levels to prevent shortages or excess, optimizing ingredient freshness.
  • Fostered positive team environment, encouraging open communication and efficiency.
  • Increased repeat customer base with consistently high-quality pizza preparation.
  • Maintained high standards of kitchen hygiene, ensuring clean and safe working environment.
  • Provided exceptional customer service, answering queries and offering recommendations.
  • Collaborated with team members to introduce new pizza flavors, meeting diverse customer preferences.
  • Enhanced dining experience by expertly crafting traditional and custom pizza orders.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Learned new menu offerings and options easily to assist customers with selecting items.
  • Reduced customer waiting by batch cooking popular items during rush times.
  • Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.

Sales Associate

Old Navy
01.2022 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Mathematics,English,Science And Accounting

West Demerara Secondary
Guyana South America
01.2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Computer proficiency
  • Complaint resolution
  • Payment processing
  • Complaint handling
  • Customer satisfaction measurement
  • Scheduling
  • Call management
  • Product knowledge
  • Order processing
  • Team development
  • Documentation
  • Customer relationship management (CRM)
  • Prioritization
  • Product sales
  • Product and service solutions
  • Sales expertise
  • Order fulfillment
  • Store maintenance
  • Retail store support
  • Stock management
  • Product promotion
  • Service standard compliance
  • Brand representation
  • Information security
  • Business development

Timeline

Customer Service Representative

Duty Free Americas Inc.
07.2024 - 03.2025

Sales Support

Duty Free Americas Inc.
07.2024 - 03.2025

Pizza Maker and Sales Person

Chuck E Cheese
01.2024 - 12.2024

Sales Associate

Old Navy
01.2022 - 10.2023

Mathematics,English,Science And Accounting

West Demerara Secondary

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Tonseka Trotz