Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tony A. Ford Jr

Operation and Account Management
Stephens City,USA

Summary

Business professional with proven track record in account management and client engagement. Known for enhancing operational efficiency and driving client satisfaction through effective strategies. Team-oriented and results-driven, with commitment to adapting to dynamic business environments. Proficient in financial analysis and strategic planning.

Overview

20
20
years of professional experience

Work History

Business Accounts Supervisor

Piedmont Media LLC
05.2020 - Current
  • Streamlined account management processes for improved efficiency and accuracy.
  • Implemented strategies to identify potential risks, ensuring timely mitigation of financial losses.
  • Provided extensive training to new team members, fostering a positive learning environment and boosting overall productivity levels.
  • Increased customer satisfaction by promptly addressing and resolving account-related issues.
  • Expanded client base through strategic networking and relationship-building efforts.
  • Championed the adoption of best practices in account management across the organization, driving consistency in approach and results achieved.
  • Managed a diverse portfolio of accounts, effectively balancing priorities to meet deadlines consistently.
  • Successfully resolved complex account discrepancies through thorough analysis and collaboration with relevant stakeholders.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.

Disaster Recovery Specialist

FEMA
10.2017 - 04.2020
  • Coordinated large-scale simulations to test the effectiveness of existing emergency response procedures thoroughly.
  • Provided ongoing support during real-life incidents, helping teams execute their roles efficiently within established protocols effectively.
  • Reduced downtime during critical incidents by developing comprehensive response plans.
  • Managed budgets for disaster recovery projects, ensuring optimal resource allocation and cost efficiency.
  • Optimized information sharing between departments by designing a centralized incident management system.
  • Enhanced disaster recovery capabilities by implementing efficient strategies and procedures.
  • Conducted risk assessments and recommended appropriate mitigation measures for potential threats.
  • Demonstrated leadership skills while managing multiple priorities during high-stress situations, contributing significantly to successful recoveries.
  • Analyzed post-disaster data to identify areas of improvement in existing recovery plans and strategies.
  • Maintained up-to-date knowledge of industry trends and developments to ensure preparedness for emerging risks.

Accounts Payable Coordinator

Midwesco Filter Resources
07.2015 - 09.2017
  • Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
  • Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
  • Processed check disbursements and reconciled related ledger.
  • Assisted with month-end closing tasks, ensuring timely completion of financial statements.
  • Maintained a high level of confidentiality when handling sensitive financial data, ensuring the utmost discretion and professionalism in all dealings with internal and external stakeholders.
  • Maintained strong working relationships with suppliers, fostering a positive rapport that facilitated smooth communication channels during negotiations or issue resolution efforts.
  • Reduced late payment fees through timely and accurate invoice management.
  • Facilitated timely payments by monitoring accounts payable aging reports and prioritizing high-risk items.

Loan Officer Assistant

Bank of Clarke County
02.2011 - 07.2015
  • Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
  • Answered inquiries and provided superior customer service to clients.
  • Communicated with customers daily to request information and complete paperwork.
  • Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
  • Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
  • Proactively addressed potential roadblocks in the loan process, resulting in faster resolution of issues and higher client satisfaction rates.
  • Improved turnaround times for loan applications through effective prioritization and proactive problem-solving techniques.
  • Streamlined communication channels between clients, Loan Officers, and underwriters to ensure timely updates and efficient information sharing.
  • Ensured compliance with industry regulations by staying updated on changes and implementing appropriate procedures within the team.
  • Maintained up-to-date knowledge of lending regulations, ensuring all loan processes complied with federal and state laws.

Consumer Loan Processor

United Bank (formerly Marathon Bank)
05.2005 - 09.2010
  • Provided training to new team members, ensuring consistent quality in loan processing across the department.
  • Achieved high levels of accuracy in document preparation, reducing delays due to errors or missing information.
  • Coordinated effectively with third-party vendors such as appraisers or title companies for seamless transactions.
  • Assisted borrowers in understanding loan terms, preventing confusion and promoting transparency throughout the process.
  • Reduced loan processing time with effective communication between departments and clients.
  • Adapted swiftly to new software platforms, utilizing technology effectively to enhance productivity in loan processing tasks.
  • Improved customer satisfaction by providing timely updates on loan applications and addressing concerns promptly.
  • Collaborated with underwriters to expedite loan approvals while maintaining compliance with regulatory guidelines.

Education

Associate of Science - Project Management

Laurel Ridge Community College
Middletown, VA
06-2027

Skills

  • Project oversight

  • Collaborative decision-making

  • Team leadership

  • Innovative perspective

  • Quality assurance

  • Leadership/Team Building

  • Data-driven decision making

  • Task streamlining

  • Strategic Development

  • Conflict resolution

  • Effective relationship management

  • Cash flow management

Accomplishments

  • Achieved migration of a new CRM through effectively helping with testing times and installation dates.
  • Achieved online payment options by completing coordination with credit card processing company with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of seven staff members.

Timeline

Business Accounts Supervisor

Piedmont Media LLC
05.2020 - Current

Disaster Recovery Specialist

FEMA
10.2017 - 04.2020

Accounts Payable Coordinator

Midwesco Filter Resources
07.2015 - 09.2017

Loan Officer Assistant

Bank of Clarke County
02.2011 - 07.2015

Consumer Loan Processor

United Bank (formerly Marathon Bank)
05.2005 - 09.2010

Associate of Science - Project Management

Laurel Ridge Community College

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