Anthony Arriagada
Technical Product Manager
Chandler,AZ
Problem Solving Commitments Over Feature Delivery Dates
Anthony Arriagada
Summary
Experienced Technical Product Manager with extensive expertise in developing strategic product strategies, roadmaps, and user testing. Proficient in aligning product initiatives with business outcomes and leveraging cutting-edge technologies such as AI, Blockchain, Cloud-based Applications, and RPA. Proven track record in managing cross-functional teams and delivering high-quality product features. Skilled in product analytics to drive data-informed decisions and optimize performance. Fluent in English, Spanish, and Portuguese.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Technical Product Manager
Delta Dental Ins.
06.2022 - Current
- Achieved a 30% increase in provider satisfaction and improved operational efficiency by $1.5 million, reducing costs by $2.7 million, by leading AI-powered initiatives and implementing blockchain proof-of-concepts for technology advancements.
- Delivered specific business outcomes by managing day-to-day requirements and cross-functional programs with teams in Growth, Operations, Technology, Finance, Legal, and People.
- Created executive roadmaps to align technology solutions with customer and market needs, driving innovation and competitive advantage.
- Presented category insights and new item recommendations to major retailers and led teams in developing marketing, pricing, product and sales strategies.
- Led cross-functional teams to successfully complete IT projects.
- Negotiated and managed project budgets to meet goals.
- Developed and implemented Generative AI solutions for text processing and retrieval-augmented generation (RAG) workflows, leveraging LLMs to improve information retrieval accuracy and contextual relevance in enterprise applications.
- Enhanced search and knowledge management systems by integrating AI-driven text processing tools, improving retrieval efficiency by 40% and reducing user query resolution times.
Technical Product Mgr/Senior Process Analyst
Delta Dental Ins.
01.2021 - 06.2022
- Saved $4.8 million in operational costs over two years by developing AI-driven initiatives that improved efficiency and accuracy in claims processing and decision support.
- Reduced fraudulent activities by researching and implementing blockchain-based authentication solutions, enhancing system security.
- Achieved a 300% reduction in process time by designing RPA process models and product roadmaps, aligning features with business goals through automation.
- Resolved critical information gaps and solved complex automation challenges through design thinking sessions, resulting in improved cross-departmental collaboration.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Senior Business Systems Analyst
Delta Dental Ins.
06.2018 - 06.2021
- Reduced operational costs by $6 million by designing and implementing Enterprise Process Transformation and AI/Automated-powered solutions, automating processes, and ensuring compliance.
- Delivered enterprise-wide process improvements by gathering complex analytical data and providing actionable recommendations, enhancing operational accuracy and efficiency.
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Elicited and clearly documented business and system requirements.
Senior Scrum Master / Business System Analyst
Lockheed Martin
01.2011 - 06.2018
- Increased team productivity by 200% by planning Scrum events, coaching teams, and facilitating software demonstrations to drive high performance.
- Enhanced Scrum adoption practices across the organization by collaborating with other Scrum Masters and business analysts, fostering a culture of continuous improvement.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
Education
Bachelor of Science - Management Information Systems
05-2015
Skills
- Artificial Intelligence
- Robotic Process Automation
- Product Management
- On premise and Saas Deployments
- Process enhancement
- Regulatory compliance
- Corrective action planning
- Data research and validation
- Analytical problem solving
Certification
Generative AI Practitioner
( Text Processing & Retrieval Augmentation of LLMs) - Nov. 2024
Certified Dataiku Advanced Designer (Data Science, MLOps) - Nov. 2024
Blockchain Architect Blockchain Council February 2023
Product Analytics Certification Pendo June 2024
Product-led Certification Pendo - June 2024
Product Management Certification Pendo - June 2024
AI for Product Management Certification Pendo -June 2024
Scrum Product Owner GAQM - June 2024
UiARD Advanced RPA Developer UiPath - June 2019
Business Analysis GAQM - September 2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technical Product Manager - Delta Dental Ins.
06.2022 - Current
Technical Product Mgr/Senior Process Analyst - Delta Dental Ins.
01.2021 - 06.2022
Senior Business Systems Analyst - Delta Dental Ins.
06.2018 - 06.2021
Senior Scrum Master / Business System Analyst - Lockheed Martin
01.2011 - 06.2018
Charisma University (GAQM Online) - Bachelor of Science, Management Information Systems
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