Brianna Brown
Baltimore,MD
Summary
Diligent Security professional with 4 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Abacus Security
2021.01 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Inbound Call Specialist
Assurance IQ
2018.01 - Current
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Boosted sales revenue by identifying upselling and cross-selling opportunities during inbound calls, promoting additional products or services where applicable.
- Updated client records accurately after each interaction, ensuring up-to-date information was available for future reference and followup.
- Enhanced company reputation by providing exceptional customer service to all callers.
- Retained valuable clients by addressing concerns proactively and offering tailored solutions to meet their needs.
- Streamlined communication between departments by diligently documenting customer interactions and sharing pertinent information with relevant teams.
Security Officer
Securitas Security Services USA
2020.10 - 2021.09
- Ensured the safety and security of the premises through regular patrols using multiple methods of transportation.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Enhanced security protocols through the implementation of periodic checkups, contributing to a substantial reduction in unauthorized access incidents.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Stocker
Walmart
2019.04 - 2019.12
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Associate
AMC Theaters
2018.02 - 2019.03
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced the customer experience by promptly greeting customers, addressing their inquiries, and offering helpful solutions.
- Maintained and updated inventory levels to ensure adequate stock
- Managed theater sanitation and replenished restroom amenities
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Checked IDs for age-restricted shows in compliance with regulations.
Cast Member
Chuck E Cheese
2016.01 - 2019.03
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Prepared food orders to support waitstaff and other team members.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Distributed food during busy peak periods to drive customer satisfaction.
- Improved customer satisfaction with quick and accurate assistance in order preparation.
Education
High School Diploma -
Overlea High School & Academy Of Finance
Baltimore, MD12.2024
Associate of Science - Criminal Justice
The Community College of Baltimore County
Catonsville, MD08.2018
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Monitoring
- Detail Oriented
- CCTV Surveillance
- Physical Fitness
- Emergency Response
- Conflict de-escalation
- Relationship building and management
- Complex Problem-Solving
Certification
Maryland State Guard Card
Maryland Drivers License State
Timeline
Security Officer
Abacus Security
2021.01 - Current
Security Officer
Securitas Security Services USA
2020.10 - 2021.09
Stocker
Walmart
2019.04 - 2019.12
Associate
AMC Theaters
2018.02 - 2019.03
Inbound Call Specialist
Assurance IQ
2018.01 - Current
Cast Member
Chuck E Cheese
2016.01 - 2019.03
High School Diploma -
Overlea High School & Academy Of Finance
Associate of Science - Criminal Justice
The Community College of Baltimore County
Maryland State Guard Card
Maryland Drivers License State
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