Tony Ballard
Summary
Detail-oriented professional with a strong background in sales and customer service. Recognized for problem-solving abilities and effective communication skills. Prepared to leverage expertise to drive customer satisfaction and committed to fostering teamwork.
Overview
40
40
years of professional experience
Work History
Flooring Sales Specialist
Home Depot
Trotwood, OH
01.2023 - Current
- Provided product knowledge and expertise to enhance customer decision-making processes.
- Developed customized flooring solutions that aligned with customer budgets and timelines.
- Assisted customers in selecting flooring options based on project needs and preferences.
- Worked as a backup in the HR department, building employee weekly schedules of 125 sales associates, hosting orientations and assisting with new hire training.
- Able to operate lift equipment - electric ladder lift and electric pallet jack.
Senior Airline Customer Service Agent
American Airlines
New York, NY
01.1987 - 05.2021
- Assisted passengers with ticketing, check-in, and boarding processes to ensure smooth travel experiences.
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Worked in multiple department throughout the airline, such as loading planes, sorting US mail, catering, ticket counter, gates, and rerouting/operations department.
- Trained new staff on company policies, procedures, and customer service best practices.
Education
High School Diploma -
Tri Village High School
New Madison, OHSkills
- Results-driven mindset
- Store organization
- Safety standards
- Attention to detail
- Time management
- Sales techniques
- Multitasking
- Team cooperation
- Product knowledge
- Showroom presentation
- Goal-oriented mindset
Timeline
Flooring Sales Specialist
Home Depot
01.2023 - Current
Senior Airline Customer Service Agent
American Airlines
01.1987 - 05.2021
High School Diploma -
Tri Village High School