Summary
Overview
Work History
Education
Skills
Timeline
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Tony Collins

Beavercreek,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seamlessly blended analytical and quantitative abilities combined with demonstrated soft skills including excellent teamwork, social deftness and sharp communication skills.

Overview

5
5
years of professional experience

Work History

Recall Specialist

Stellantis
06.2023 - Current
  • Developed strong client relationships through consistent communication and attentive service.
  • Ability to work in the field independently without supervision, Scheduling Customers.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Scheduled 3-5 customers per day.

Fraud Specialist

Discover Credit Card
06.2022 - 02.2023
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Collaborated with external partners to share best practices on fraud detection and prevention techniques.


College Tutor

Wilberforce University
08.2019 - 05.2022
  • Empowered students to take ownership of their learning by setting achievable goals and tracking progress regularly.
  • Established a sense of accountability among students, leading to increased motivation and ownership of their academic growth.
  • Facilitated group study sessions to promote collaboration among peers and enhance problem-solving skills
  • Managed groups of 10 every Tuesday and Thursday.

Delivery Driver

Amazon Delivery
06.2021 - 01.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.

Education

Psychology - Psychology

Wilberforce University
Wilberforce, OH
05.2021

Skills

  • Expert Problem Solving
  • Active Listening
  • Data Collection/Processing
  • Patience
  • Adaptability
  • Microsoft Word
  • Outlook

Timeline

Recall Specialist

Stellantis
06.2023 - Current

Fraud Specialist

Discover Credit Card
06.2022 - 02.2023

Delivery Driver

Amazon Delivery
06.2021 - 01.2022

College Tutor

Wilberforce University
08.2019 - 05.2022

Psychology - Psychology

Wilberforce University

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Tony Collins