Robert Bliss
Plainfield,Illinois
Summary
Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent relationship building and great work ethic.
Overview
14
14
years of professional experience
Work History
Recall Specialist
MarketSource
Alpharetta, GA
05.2023 - Current
- Locating owners with airbag recalls that manufacturers have been unable to reach.
- Connecting and building trust with owners.
- Educating owners about the risks their outstanding recalls present.
- Problem-solving to help owners overcome objections, obstacles, and make the repairs.
- Coordinating a repair at the owner's convenience.
Inside Sales for East Coast and parts of the Midwest
Teledyne Storm Microwave
Woodridge, IL
09.2022 - 03.2023
- Used XA and CRM to process RFQs and Orders
- Sent customers invoices, order updates and provided customer service
Fulfillment Center Processing Assistant (PA) Level 3 - Flow Room, Universal Fulfillment Center Associate I
Amazon
Joliet, IL
01.2021 - 09.2022
- Universal Receiver, Certified Jammer, Universal Jam Clear PG, Learning Ambassador and Dock Sort PG
Senior Customer Service Representative / Account Manager
Molex LLC.
Lisle, IL
01.2011 - 03.2020
- Responsible for leading, coaching, and supervising 5 Customer Service Representatives
- Successfully implemented more than 15 customer service projects which increased customer satisfaction and directly enhanced our key account customers experience
- Managed account activity via phone and email for over 60 global customers, identifying needs, problem solving and implementing enhanced processes to provide premier customer service, which lead to an increase in customer satisfaction and company profitability
- Actively used SAP to identify opportunities which directly improved our customer turnaround time for parts and service by 30%
- Active member of the Motivation Team directed to increase 100+ employee morale by hosting Afternoon Stretches, Ice Cream Socials, BBQ, Appreciation Days, Potlucks, etc
Education
Associate of Science - Business
Wright City College
05.1996
Skills
- Communication skills
- Analytical thinking
- Troubleshooting techniques
- Customer relations
- Business development
- Self motivation
- Problem-solving
- Process improvement
- Coaching and mentoring
- Team performance improvement
- Team collaboration
- Proficient in Microsoft and SAP
- Relationship building
Affiliations
Work with the security team at a local nonprofit to ensure safety and protection.
Timeline
Recall Specialist
MarketSource
05.2023 - Current
Inside Sales for East Coast and parts of the Midwest
Teledyne Storm Microwave
09.2022 - 03.2023
Fulfillment Center Processing Assistant (PA) Level 3 - Flow Room, Universal Fulfillment Center Associate I
Amazon
01.2021 - 09.2022
Senior Customer Service Representative / Account Manager
Molex LLC.
01.2011 - 03.2020
Associate of Science - Business
Wright City College
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