Steve McColligan
Triangle Tube
GLOUCESTERCITY,NJ
29
years of professional experience
Knowledgeable Technician with solid background in laboratory procedures and techniques. Successfully assisted in routine testing and sample analysis, contributing to accurate and reliable results. Demonstrated proficiency in maintaining laboratory equipment and ensuring compliance with safety protocols.
Work History
Recall Specialist
1 Year 4 Months- Communicated essential information to homeowners to ensure awareness and engagement.
- Conducted Logistical research throughout North America and Canada to provide recommendations for servicing contractors to assist homeowners in project completion.
- Assisted Engineering with evidence review for completion of recall services.
Regional Technical Service Manager
8 Years 6 Months- Travel and On-site work : Conduct on-site assessments, technical consultations, and troubleshooting throughout North America and Canada.
- Manage installation, maintenance, repair, and upgrades of systems or products.
- Assist with training programs for staff, improving product knowledge and troubleshooting skills.
- Collaborated with engineering teams to help identify product improvement opportunities based on customer feedback.
Junior Laboratory Technician
9 Years 10 Months- Conducted routine and non-routine tests for performance and qualifications on a variety of hydronic products and prototypes according to industry standards(e.g. ASME, ASTM, ANSI, ASHRAE).
- Operated Specialized laboratory equipment and software, maintaining accuracy and precision in experiments.
- Assisted senior technicians in developing and refining laboratory protocols and procedures.
- Documented experimental results, ensuring clarity and consistency for future reference.
- Performed accurate tests and analyses for various projects, yielding timely and reliable results.
Warranty Specialist
12 Years 3 Months- Processed warranty claims efficiently, ensuring adherence to company policies and procedures.
- Analyzed warranty data to identify trends, contributing to product improvement initiatives.
- Collaborated with cross-functional teams to resolve customer issues and improve service quality.
- Trained new staff on warranty processing systems, enhancing team performance and knowledge base.
- Led efforts to streamline warranty claim processes, reducing turnaround time for resolutions.
- Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
Customer Service Representative
12 Years 3 Months- Resolved customer inquiries via phone, email, and chat, ensuring high satisfaction levels.
- Collaborated with team members to enhance service delivery and streamline operations.
- Provided training to new staff on company policies and customer service protocols.
Warranty Technician
16 Years 3 Months- Diagnosed and repaired warranty claims for residential heating systems.
- Implemented quality control measures to reduce warranty returns.
- Collaborated with engineering team to enhance product reliability and performance.
- Trained junior technicians on troubleshooting and repair processes.
Education
High School Diploma
Skills
Technical troubleshooting
Quality assurance
Root-cause analysis
Technical documentation
Maintenance and repair
Document control
Analytical thinking
Product quality analysis
Technical communication
System diagnostics
System maintenance
Multitasking
Timeline
Recall Specialist
Triangle Tube
03.2025 - 07.2026Read More
Regional Technical Service Manager
Triangle Tube
01.2018 - 07.2026Read More
Junior Laboratory Technician
Triangle Tube
01.2016 - 11.2025Read More
Warranty Specialist
Triangle Tube
04.2014 - 07.2026Read More
Customer Service Representative
Triangle Tube
04.2014 - 07.2026Read More
Warranty Technician
Triangle Tube
01.1998 - 04.2014Read More
Gloucester City Jr. Sr. High School
High School Diploma
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