Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tony DeJoseph

El Paso,TX

Summary

Enthusiastic applicant eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of retail needs with work experience in high pressure and time sensitive situations. Motivated to learn and grow and excel in any field

Overview

10
10
years of professional experience

Work History

Brand Ambassador

Nestle
07.2023 - 03.2024
  • Conducted market research to identify customer needs, preferences, and trends
  • Analyzed customer feedback surveys to identify trends and improve customer experience
  • Collaborated with cross-functional teams to identify and resolve customer issues
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Communicated product information with confidence and educated consumers about company.
  • Educated customers on product features and answered questions regarding product use.

Legal Assistant

Arnona Rose, Attorneys At Law
11.2021 - 06.2023
  • Answered inbound calls from clients and other legal firms in a timely and responsible manner
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion
  • Handled office scheduling and made notes for deadlines, motions and other important dates
  • Produced legal documents such as briefs, pleadings and appeals.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys
  • Assisted with investigative research conducted by the firm

Sales and Customer Service Associate

Empire Flooring
09.2017 - 11.2021
  • Answered inbound calls from customers regarding progress of floor installations
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Engaged with customers to effectively build rapport and lasting relationships
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
  • Educated customers on promotions to enhance sales
  • Maintained organized, presentable merchandise to drive continuous sales

Lab Technician/Customer Service representative

Lenscrafters
03.2014 - 09.2017
  • Answered inbound calls from patients, doctors, and other Lenscrafters offices
  • Kept laboratory in compliance with all applicable guidelines and laws including HIPAA guidelines
  • Oversaw items in inventory and reordered before supplies diminished
  • Set and oversaw quality assurance guidelines for manufacturing vision wear for patients
  • Set up, maintained and verified functionality of lab equipment and tools
  • Worked in multiple locations, learning to meet the needs and surpass the expectations of managers and supervisors with differing leadership styles

Education

GED -

Mandarin High School
Jacksonville, FL
05.2013

Skills

  • Sales
  • Display building
  • Professional appearance
  • Customer follow-up
  • Phone etiquette
  • Order processing
  • Backroom organization
  • POS system operations

Timeline

Brand Ambassador

Nestle
07.2023 - 03.2024

Legal Assistant

Arnona Rose, Attorneys At Law
11.2021 - 06.2023

Sales and Customer Service Associate

Empire Flooring
09.2017 - 11.2021

Lab Technician/Customer Service representative

Lenscrafters
03.2014 - 09.2017

GED -

Mandarin High School

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