Tony Gibson
Grayson,KY
Summary
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Detox Associate
Pathways
06.2024 - Current
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
Forman
Gott Caulking
01.2017 - 01.2023
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
Customer Service Representative
Xerox
01.2015 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Social Services
Ashland Community College
Ashland, KY05-2027
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Relationship building
Timeline
Detox Associate
Pathways
06.2024 - Current
Forman
Gott Caulking
01.2017 - 01.2023
Customer Service Representative
Xerox
01.2015 - 01.2017
No Degree - Social Services
Ashland Community College
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