Summary
Overview
Work History
Education
Skills
Timeline
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Tony Gill

Itasca,TX

Summary

Accomplished Sales Representative and Store Manager with a proven track record at companies like Pepsi Foods of North America, specializing in customer relationship building and sales expertise. Achieved high customer satisfaction ratings by tailoring solutions to individual needs and consistently exceeding sales targets. Skilled in interpersonal communication and product knowledge, adept at enhancing customer experiences and fostering trust-based relationships.

Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

21
21
years of professional experience

Work History

Sales Representative

Pepsi Foods of North America
05.2018 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and suggestive-selling techniques.
  • Maintained up-to-date knowledge of advanced opportunities for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Achieved high customer satisfaction ratings by tailoring solutions to individual needs.

Sales Representative

Flowers Bread
05.2012 - 05.2018
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Exceeded sales targets through effective planning and goal setting.

Store Manager

Dollar General
05.2004 - 05.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.

Education

High School Diploma -

Hillsboro Independent Shcool District
Hillsboro, TX
05-2003

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Relationship building
  • Sales expertise
  • Complex Problem-solving
  • Client service
  • Customer experience enhancement
  • Client engagement
  • Attention to detail
  • Product knowledge

Timeline

Sales Representative

Pepsi Foods of North America
05.2018 - Current

Sales Representative

Flowers Bread
05.2012 - 05.2018

Store Manager

Dollar General
05.2004 - 05.2014

High School Diploma -

Hillsboro Independent Shcool District

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Tony Gill