Summary
Overview
Work History
Education
Skills
Certification
Traffic control supervisor
Flagger certification
Timeline
Generic

Tony Holdt

Fair Grove,MO

Summary

Operations supervisor with a proven track record at Roadrunner Safety Services, enhancing team productivity through effective coaching and workflow optimization. Skilled in regulatory compliance and conflict resolution, I successfully implemented training programs that improved performance and boosted employee morale, ensuring exceptional customer service and operational efficiency.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Supervisor of Operations

Roadrunner Safety Services
03.2006 - Current
  • Provided constructive feedback aimed at fostering professional growth in individual roles.
  • Coordinated scheduling and allocated workload, enhancing team productivity.
  • Focused on details to consistently meet and exceed customer expectations.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Responded rapidly to changing business demands, ensuring seamless adaptation of the operations team.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Implemented measures to foster positive company culture and engagement.
  • Increased profit by streamlining operations.
  • Utilized effective problem-solving strategies for customer issue management.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Coordinated with other departments to ensure smooth operation and timely completion of projects.
  • Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Sales Associate

Kirk Welding Supply
04.1999 - 06.2002
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Self-employed

Self Employed Services
04.2004 - 03.2006
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.

Education

Central High School
Springfield Mo

High School Diploma -

Buffalo High School
Buffalo Mo
05.1995

Skills

  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution
  • Workflow optimization
  • Quality assurance
  • Coaching and mentoring
  • Project management
  • Staff evaluation
  • Regulatory compliance
  • Program planning
  • Verbal and written communication
  • Task delegation
  • Workforce planning
  • Decision-making
  • Operations management
  • Problem-solving
  • Staff management
  • Staff training
  • Planning and implementation
  • Project planning and development
  • Management
  • Work flow planning
  • Customer retention
  • Emergency response
  • Customer relationship management (CRM)
  • Make traffic control plans for customers and workers
  • Set up traffic control on highways and city streets
  • Flagging operations

Certification

Traffic control supervisor

Flagger certification

Traffic control supervisor

I had my ATSA TCS certification from 2008 until 2024

Flagger certification

I have been flagger certified since 2007

Timeline

Supervisor of Operations

Roadrunner Safety Services
03.2006 - Current

Self-employed

Self Employed Services
04.2004 - 03.2006

Sales Associate

Kirk Welding Supply
04.1999 - 06.2002

Central High School

High School Diploma -

Buffalo High School

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Tony Holdt