Tony Johnson
Hueytown,AL
Summary
Motivated and adaptable aspiring IT professional, dedicated to continuous learning and growth in the ever-evolving tech field. Equipped with a strong determination to acquire new skills, master emerging technologies, and contribute to innovative solutions. Excels in dynamic environments that value curiosity, problem-solving, and a commitment to excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service
Publix
03.2022 - Current
- Provided excellent customer service by addressing concerns promptly and professionally.
- Maintained strong customer relations and effective customer service standards.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Developed and managed relationships with customers to increase customer loyalty.
IT Intern
Birmingham Civil Rights Institute
08.2024 - 12.2024
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Conducted thorough testing of new software applications to ensure compatibility and efficiency across different operating systems.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Provided technical support to staff and clients, resolving issues promptly and maintaining high satisfaction levels.
Education
Associate of Applied Science - Computer Science
Lawson State Community College
Birmingham, AL12-2024
Bachelor of Arts - Computer Science
University of Alabama At Birmingham
Birmingham, ALSkills
- Customer service
- Software troubleshooting
- Critical thinking
- Strong work ethic
- Hardware installation
- Technical support
Certification
- Microsoft IT Support Specialist
Timeline
IT Intern
Birmingham Civil Rights Institute
08.2024 - 12.2024
Customer Service
Publix
03.2022 - Current
Associate of Applied Science - Computer Science
Lawson State Community College
Bachelor of Arts - Computer Science
University of Alabama At Birmingham
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