Tony Kajune
Green Bay,WISCONSIN
Summary
Dynamic Guest Service Manager at Festival Foods with a proven track record in enhancing customer satisfaction and loyalty. Skilled in staff training and development, I effectively resolved guest complaints while overseeing a diverse team. My strong leadership and exceptional communication fostered a positive environment, driving repeat business and operational excellence.
Overview
26
26
years of professional experience
Work History
Guest Service Manager
Festival Foods
01.2000 - Current
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses.
- Hiring, training, scheduling, and shift modifications for staff.
- Evaluated employee performance regularly with performance evaluation offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
- Responsible for the Guest Service team : cashiers, baggers, cart-runners, On line shopping CNG, self-check attendees, service desk, and Guest Service Representatives.
- Knowledge in all positions so that I am able assist when needed
Education
Marketing -
Northwest Technical College
Green Bay, WI06.1985
Skills
- Staff training and development
- Exceptional communication
- Complaint handling
- Schedule coordination
- Money handling
- Team management
- Guest relations
- Strong leadership
- Interviewing and hiring
- Training and mentoring
Accomplishments
Servant Leadership Award-
A leader who meets the legitimate needs of the team. Decided by their leaders and support staff.
Timeline
Guest Service Manager
Festival Foods
01.2000 - Current
Marketing -
Northwest Technical College
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