Tony Kirby
VIDALIA,GA
Summary
Hard-working and organized IT Field Service Technician and recent Computer Science Graduate experienced in maintaining IT systems to reduce production downtime. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team & company goals.
Overview
4
4
years of professional experience
Work History
Field Service Technician II
Trane Technologies
Vidalia, GA
09.2021 - Current
- Assist and help troubleshoot shop floor issues, including application errors & issues with hardware. Also assist office users with any IT sided issues including software installation, email and account setup, and workstation setup
- Submit and fulfill user requests and tickets
- Managing inventory of leased PCs using Service Now & Keep those PC's up to date in Active Directory
- Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Patch software and installed new versions to eliminate security problems and protect data.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- In process of helping a new associate with growing and developing in the IT sector of Trane Technologies
IT TPM FST Development Role
Trane Technologies
Vidalia, GA
01.2018 - 09.2021
- Clean and maintain IT systems on the shop floor to reduce downtime. This Includes shopfloor and Office printers and scanners
- Created a weekly schedule to clean and maintain shopfloor machines based on shift downtimes
- Assisted and helped troubleshoot users with shopfloor application errors, email issues, software installation, and laptop imaging
- Worked with the FST's on the installation of shopfloor applications and deploying PC refreshes to the shopfloor
- Devised documentation for each app, detailing operation aspects, functions, capabilities and features.
Education
Associate of Science - Computer Information Systems
Southeastern Technical College
Vidalia, GA05.2023
Associate of Science - Computer Science
Albany State University
Albany, GA05.2022
Skills
- Microsoft Office applications (Word, PowerPoint, Excel, Outlook, SharePoint, and OneNote)
- Imaging and setting up computers based on user or shopfloor needs
- Building and neatly organizing PC workstations to work as proficiently as possible
- Managing inventory for on-hand parts, and knowledgeable of best-in-class parts to use for IT systems
- Some experience with pushing password resets for service accounts and user accounts
- Experience with reading and adjusting HTML and XML files
- Hands-on experience with running network cables
- Help Desk Support
- Configuring Devices
- Training Material Development
- Tracking and Documentation
- Inventory Procedure Documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Field Service Technician II
Trane Technologies
09.2021 - Current
IT TPM FST Development Role
Trane Technologies
01.2018 - 09.2021
Associate of Science - Computer Information Systems
Southeastern Technical College
Associate of Science - Computer Science
Albany State University
Similar Profiles
Stefania StipoStefania Stipo
EHS Engineer at TRANE CLIMATE MANUFACTURING - TRANE TECHNOLOGIESEHS Engineer at TRANE CLIMATE MANUFACTURING - TRANE TECHNOLOGIES
Shihuna ScarlettShihuna Scarlett
Machine Operator at Trane TechnologiesMachine Operator at Trane Technologies
Lauren TrumpyLauren Trumpy
Dealer Order Management Guider at Trane TechnologiesDealer Order Management Guider at Trane Technologies