Tony Long
Swansea,IL
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
9
9
years of professional experience
Work History
Supervisor
Cerro Flow Products
01.2017 - 05.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Shift Supervisor
Papa John's Pizza
05.2015 - 06.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Conducted routine inspections to check quality and compliance with established specifications.
Direct Support Professional
Royal Living Center
02.2014 - 01.2016
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Transported clients to medical and dental appointments to provide support.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Education
No Degree - Computer Science
Lane College
Jackson, TN05.2015
High School Diploma -
Douglass High School
Memphis, TN05.2011
Skills
- Team Assignments
- Retail Effectiveness
- Leadership
- Strategic Planning
Timeline
Supervisor
Cerro Flow Products
01.2017 - 05.2023
Shift Supervisor
Papa John's Pizza
05.2015 - 06.2017
Direct Support Professional
Royal Living Center
02.2014 - 01.2016
No Degree - Computer Science
Lane College
High School Diploma -
Douglass High School
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