TONY LYONS
Waxahachie,Texas
Summary
Dynamic Strategic Operations Leader with over a decade of experience at Amazon and Walmart, adept at guiding teams of over 600 associates to achieve exceptional performance in safety, service, quality, and cost management. Expertise in driving cross-functional initiatives and scaling network-wide solutions while nurturing future leaders. Proven track record in building high-performing teams and optimizing fulfillment operations through data-driven strategies and automation to enhance efficiency and ensure on-time delivery. Recognized contributor to national workshops, Kaizens, and innovation forums, consistently fostering a culture of continuous improvement.
Overview
13
13
years of professional experience
Work History
Operations Manager
Walmart Fulfillment Center
05.2023 - Current
- Spearheaded a ship dock Kaizen as the network SME for shipping, driving measurable On-Time Delivery (OTD) improvements across multiple sites.
- Designed and deployed a Bottom-Up Staffing Planner and Shipping Lane Identification Tool, adopted network-wide to improve labor efficiency and throughput.
- Initiated a weekly OTD executive reporting cadence, improving YTD OTD from 88.6% to 90.5%.
- Pioneered a “Shipping School” training program and authored the IP Area Manager Roles & Responsibilities document to strengthen leadership development.
- Forecasted staffing requirements and optimized workforce allocation to meet volume demands and productivity targets.
- Operated as Stretch Assistant General Manager for OB Nights, providing executive-level leadership across shipping and fulfillment operations.
- Directed and developed a team of 600+ associates and leaders while maintaining 0 recordable safety incidents during OB Nights leadership.
- Facilitated network-wide workshops and Kaizens, including a Picking UI redesign to simplify training and accelerate associate onboarding.
- Coordinated execution of 16 AM/OM-led initiatives focused on safety, service, and engagement.
Operations & Process Management Leader
Amazon
01.2013 - 01.2023
- Held progressive roles in Operations Manager, Process Engineer, and Regional Program Manager capacities across multiple fulfillment sites.
- Promoted through increasing levels of responsibility, from launching sites as an AM to leading regional process improvements across 13 sites.
- Managed daily operations and led 600+ associates across outbound, inbound, and stow functions, consistently exceeding productivity and quality targets.
- Led Six Sigma and Kaizen events that improved unit-per-hour (UPH) by 15% and reduced error rates by 25%.
- Developed and standardized SOPs across multiple buildings, improving consistency and reducing process variation.
- Partnered with senior leadership on cross-site initiatives to enhance FC performance, labor planning, and cost control.
- Built and deployed reporting dashboards using Excel and SQL to track safety, quality, and volume flow KPIs.
- Mentored and promoted dozens of leaders now in Senior Ops, Process Engineer, and Area Manager roles.
Education
B.S. - Finance
Middle Tennessee State University
A.S. - Accounting
Motlow State Community College
Certificate - Automation & Sustainability
Massachusetts Institute of Technology
01.2025
MicroMasters - Supply Chain Management
Massachusetts Institute of Technology
01.2024
Skills
- Fulfillment & Supply Chain Leadership
- Strategic Planning & Execution
- Continuous Improvement (Lean, Six Sigma)
- Data-Driven Decision Making (Excel, Power BI)
- Workforce Optimization & Labor Planning
- P&L Ownership & Cost Management
- Technology Integration & Process Automation
- Cross-Functional Team Leadership
- Executive Communication & Stakeholder Alignment
- Automation technologies
- SQL platforms
- Performance reporting
- Performance monitoring
Timeline
Operations Manager
Walmart Fulfillment Center
05.2023 - Current
Operations & Process Management Leader
Amazon
01.2013 - 01.2023
A.S. - Accounting
Motlow State Community College
B.S. - Finance
Middle Tennessee State University
Certificate - Automation & Sustainability
Massachusetts Institute of Technology
MicroMasters - Supply Chain Management
Massachusetts Institute of Technology