Tony Mendoza
Manor,TX
Summary
Executive Housekeeping Manager experienced in leading teams and optimizing housekeeping operations. Enhanced operational efficiency and maintained high cleanliness standards through effective training, quality inspections, and inventory control. Focused on driving guest satisfaction and achieving operational success through attention to detail and strong problem-solving skills.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Housekeeping Manager II
Placemakr
Austin, Texas
11.2024 - Current
- Oversaw daily housekeeping operations for guest rooms and common areas, ensuring high cleanliness standards and guest satisfaction.
- Trained and supervised housekeeping staff on cleaning procedures and standards, enhancing team competency and service quality.
- Conducted inspections to maintain cleanliness and quality standards across properties.
- Established inventory control for cleaning supplies and maintained equipment, optimizing resource management and operational efficiency.
- Led and supervised a team of approximately twenty associates
- Processed payroll for employees accurately and on time.
Housekeeping Manager
Sheraton
Austin, Texas
02.2020 - 09.2024
- Created schedules and shift reports to effectively coordinate housekeeping operations and meet staffing needs.
- Performed quality control inspections for guest rooms and public areas.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Ordered cleaning supplies, linens, chemicals, and amenities to ensure optimal inventory levels and timely service.
- Processed payroll, approved time-off requests, and coordinated with temp agencies to maintain smooth staffing and compliance.
Executive Housekeeping Manager
Hyatt House DT
Austin, Texas
02.2017 - 08.2020
- Managed daily operations of the housekeeping department at Hyatt House DT.
- Trained and supervised housekeeping staff to uphold cleanliness standards and enhance guest satisfaction.
- Trained and supervised a team of 20 associates.
- Scheduled daily shifts for housekeeping staff to optimize floor coverage and ensure operational efficiency.
- Lobby lizard or MNG on duty
- Executed inventory checks on linens to ensure adequate stock levels and prevent shortages.
- Performed updates on the housekeeping management system to ensure accuracy.
Education
High School Diploma -
Connally HS
Austin, TX07-2008
Skills
- Quality inspections
- Inventory control
- Staff training
- Shift scheduling
- Scheduling and planning
- Payroll
- Budget administration
- Team leadership
- Employee motivation
- Employee engagement
- Performance evaluation
- Time management
- Customer service
- Problem solving
- Attention to detail
- Staff rostering
Languages
Spanish
Native/ Bilingual
Certification
- HVAC Certifications
- Security License ( Allied Universal)
- CPR/ AED Certification
- OSEA
Affiliations
- Workout (Gold Gym)
- Running
Timeline
Housekeeping Manager II
Placemakr
11.2024 - Current
Housekeeping Manager
Sheraton
02.2020 - 09.2024
Executive Housekeeping Manager
Hyatt House DT
02.2017 - 08.2020
High School Diploma -
Connally HS