Tony Nguyen
Jonesboro,GA
Summary
Uprising college graduate expecting to graduate with a degree in Bachelors of Business Administration in Accounting. Committed to working and provide results that are expected within the company, myself and my future. Hardworking individual who wants to learn and obtain new skills in a team environment. Well diverse with working with computers and dealing with customer information. Ability to work under pressure and still provide the best service to satify.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
SUPER HMART
05.2021 - Current
- Managed, mentored, developed and trained staff on office work, cashiering, and customer service.
- Managed escalated customer situations effectively, maintaining professionalism while working towards resolutions.
- Monitored front areas so that questions could be promptly addressed.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Assisted customers with returns, refunds and resolving transaction issues.
- Created employee schedules to align coverage with forecasted demands.
Family Lawn Care Business
Family Owned Business
03.2019 - 05.2021
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Utilized power tools and landscaping machines to maintain outdoor areas.
Education
BBA - Accounting
Clayton State University
Morrow, GA05.2026
High School Diploma -
Jonesboro High School
Jonesboro, GA05.2021
Skills
- MS Word Certified
- MS Excel Certified
- Proficient in MS Powerpoint
- Well versed with working on computers
Timeline
Customer Service Representative
SUPER HMART
05.2021 - Current
Family Lawn Care Business
Family Owned Business
03.2019 - 05.2021
BBA - Accounting
Clayton State University
High School Diploma -
Jonesboro High School
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