Teressa Gaines
Bronx
Summary
To obtain permanent, long term employment with a business that will utilize my administrative office skills, and offer future advancement /growth.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Access A Ride Paratransit Divison
Long Island City, NY
12.2018 - Current
- Handled an average of 1500 plus calls a month
- Resolved customer complaints via phone and database
- Verify clients account information
- Assisted clients with requests for booking trips and cancellations
- Advised clients on company information which includes street closures and traffic delays regarding daily transportation.
Independent Childcare Provider
03.2012 - Current
- Dropped off, and picked up school aged children
- Helped children with homework and made sure it was completed
- Supervised children and provided light snacks until parents came to pick up
- Relayed messages from school staff to parents regarding the child’s behavior throughout the day.
Administrative Assistant
New York Total Health Centers
12.2009 - 02.2012
- Created new patient files
- Converted paper documents to electronic documents, using computer scanner
- Conducted nerve testing using CPT machines
- Conducted bioimpedience testing using bio analyzer
- Help to manage front desk intakes of patients, answered telephones and took messages
- Scheduled appointments for patients.
Seasonal Maintenance/Groundskeeper
City of New York Parks & Recreation
09.2007 - 04.2008
- Performed all general maintenance duties including sweeping, raking, and collecting and disposing of litter and debris-ensuring grounds are clean and accessible
- Painted the interior and the exterior of buildings, park benches, and fences
- Alerted supervisors and co-workers of potential safety hazards
- Provided directions, answered questions, and gave other assistance to park visitors.
Inventory Auditor
Rgis Inventory Specialist
01.2006 - 07.2006
- Counted store apparel to input into inventory system
- Traveled to other stores when ordered
- Tallied information and priced items
- Ensured accurate count of merchandise and proper end of shift tally.
Security Officer
Aargo Services Inc.
06.2004 - 07.2005
- Guarded and secured residential complexes
- Handled log of daily visitors
- Made rounds for crime prevention and assisted residents with security issues.
Education
Medical Assisting Certificate Program -
Sanford-Brown Institute
New York, NY02.2010
Associate Degree in Health Information Technology -
TCI College of Technology
New York, NY08.2008
Skills
- Ms Word
- MS Excel
- MS PowerPoint
- Phlebotomy
- Vital Signs
- EKG
- CPR certified
- Medisoft
- Type 35-40 wpm
Timeline
Customer Service Representative
Access A Ride Paratransit Divison
12.2018 - Current
Independent Childcare Provider
03.2012 - Current
Administrative Assistant
New York Total Health Centers
12.2009 - 02.2012
Seasonal Maintenance/Groundskeeper
City of New York Parks & Recreation
09.2007 - 04.2008
Inventory Auditor
Rgis Inventory Specialist
01.2006 - 07.2006
Security Officer
Aargo Services Inc.
06.2004 - 07.2005
Medical Assisting Certificate Program -
Sanford-Brown Institute
Associate Degree in Health Information Technology -
TCI College of Technology