Tony Parham
Mesa
Summary
Results-driven Data Entry Specialist with a proven track record at ATR International Staffing, achieving 99% accuracy in data entry and implementing quality assurance measures. Skilled in data analysis and project management, I excel in fostering collaboration and ensuring data integrity, while delivering exceptional customer service and support.
Overview
5
5
years of professional experience
Work History
Data Entry Specialist - Contractor
ATR International Staffing
Tempe
01.2024 - 12.2024
- Corrected data entry errors to prevent duplication or data degradation.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with 99% accuracy and efficiency.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
Data Capture Specialist - Contractor
Randstad Staffing
Tempe
01.2022 - 01.2024
- Updated information in internal planning tools and platforms to log activities.
- Collaborated with 10 - 20 team members on data validation, derived key insights, coordinated, and prioritized tasks and communicated updates about fixes.
- Reported project status, adhered to key timelines and milestones, identified data gaps, and facilitated collaboration between operational and technical teams.
- Leveraged talents in data analysis to uncover key insights and visualize data.
Customer Client Care Specialist - Remote
AIG Retirement Services
Houston
01.2021 - 01.2022
- Interacted with team members across departments to research and resolve customer issues.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients, mailing out applications and responding up to 50 incoming calls.
- Conducted case management activities and services with multidisciplinary team.
Customer Support Specialist
National General Insurance
Mesa
09.2019 - 01.2021
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls (35-50), while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Education
Bachelor of Arts -
University of Detroit Mercy
Detroit, MI05-1997
High School Diploma -
St. Clement High School
Center Line, MI05-1991
Skills
- Data entry
- Data validation
- Quality assurance
- Microsoft Excel
- Data analysis
- Project management
Personal Information
Title: Data Entry / Customer Service
Skills
Timeline
Data Entry Specialist - Contractor
ATR International Staffing
01.2024 - 12.2024
Data Capture Specialist - Contractor
Randstad Staffing
01.2022 - 01.2024
Customer Client Care Specialist - Remote
AIG Retirement Services
01.2021 - 01.2022
Customer Support Specialist
National General Insurance
09.2019 - 01.2021
Bachelor of Arts -
University of Detroit Mercy
High School Diploma -
St. Clement High School
Similar Profiles
Dina BergmanDina Bergman
Account Administrative Representative at ATR InternationalAccount Administrative Representative at ATR International
BreaAnne MayesBreaAnne Mayes
Account Administrative Representative- Remote at ATR InternationalAccount Administrative Representative- Remote at ATR International
Justin BrownJustin Brown
Overdose Response Officer at White Earth Behavioral Health ATROverdose Response Officer at White Earth Behavioral Health ATR
Gabriel MarbleGabriel Marble
Electrical Apprentice at Paul BarretElectrical Apprentice at Paul Barret
Jaiden WebsterJaiden Webster
Nanny Share at The Sears FamilyNanny Share at The Sears Family