TONY PARKS
Raleigh,NC
Summary
Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise.
Overview
8
8
years of professional experience
Work History
DOC & Help Desk Technician
Sports Media Technology
Durham , North Carolina
10.2021 - Current
- Install software releases to remote clients on schedule
- Support remote and studio clients with their stats and graphics equipment
- Identify, diagnose, and resolve Tier 1 problems
- Use Salesforce website to track calls/issues, generate reports, and monitor daily help desk tickets and activity
- Accurately maintain all documentation relating to events that require data flow through the Data Operations Center
- Hybrid Schedule working in office and remote
Assistant Manager
Amazon Fresh Fullfillment
Raleigh, NC
04.2020 - Current
- Identify, address and resolve safety hazards within Fulfillment Center
- Monitor system-generated routing solutions and make decisions on deliveries outside of normal routing matrix
- Train, audit, and support FC Associates to perform Amazon standard operating procedures
- Perform in-depth problem solving in all areas to ensure successful and continuous operations
- Supervised team of 40 employees
Driver Trainer
Amazon Logistics
Durham, NC
10.2019 - 04.2020
- Partner with Operations Managers, Dispatchers, and Area Managers to coordinate, facilitate, and measure training related activities
- Support standard work and safety program
- Facilitate daily training classes for up to 35 people, including in station classes and ride along
- Printing of employee badges
- Maintained regulatory compliance documentation to promote safety and compliance culture
Assistant Station Manager
CNC Logistics Amazon Partner
Durham, North Carolina
09.2018 - 10.2019
- Coordinated dispatching of 80 plus drivers to accomplish daily delivery requirements,
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, and vacation time
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise
- Delivered packages from delivery station to residential areas, and business
Computer/Smartphone Technician
UBreakiFix
Naperville, IL
04.2015 - 09.2018
- Researched and identified problems with computers and advised staff and clients on plans of action
- Updated and installed new software
- Trained customer, employees, and managers on machine use and maintenance
- Diagnosed and troubleshooting problems, repairing and restoring machines to peak performance with 85% success rate
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Education
Associate of Arts -
Heartland Community College
Normal, IL2008
High School Diploma -
Normal Community High School
Normal, IL2006
Skills
- Networking Knowledge
- PC Hardware and software installation
- Salesforce Lightning
- Data Operations
- Customer Focused
- Analytical and problem-solving skills
- Time and Project Management
- Reporting and documentation
- Training and Development
- Communication
- MS Office Products
- Remote Software
Timeline
DOC & Help Desk Technician
Sports Media Technology
10.2021 - Current
Assistant Manager
Amazon Fresh Fullfillment
04.2020 - Current
Driver Trainer
Amazon Logistics
10.2019 - 04.2020
Assistant Station Manager
CNC Logistics Amazon Partner
09.2018 - 10.2019
Computer/Smartphone Technician
UBreakiFix
04.2015 - 09.2018
Associate of Arts -
Heartland Community College
High School Diploma -
Normal Community High School
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