Tony Pham
Fort Worth,TX
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
1
1
Language
13
13
years of professional experience
Work History
Customer Service Representative
H-E-B plus
Burleson, TX
09.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
- Educated customers on promotions, products, and store policies to enhance their experience.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Crew Member
Jimmy Johns Gourmet Subs
Fort Worth, Texas
03.2023 - 07.2024
- Prepared sandwiches following company recipes and specifications.
- Maintained cleanliness and organization of food preparation areas.
- Assisted customers with menu selections and special requests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Checked expiration dates on all products before serving them to customers.
- Educated customers on menu items, product ingredients and nutritional values.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Pool Technician
Blue Water Pools & Spa
Crowley, Texas
03.2016 - 05.2021
- Conducted routine water quality testing and chemical balancing.
- Installed and repaired pool liners, pumps, and filters efficiently.
- Executed weekly pool cleaning and maintenance tasks, including skimming, vacuuming, brushing, backwashing, and checking chemical levels.
- Inspected pool equipment for proper functioning of pumps, filters and control equipment.
- Maintained pool equipment for optimal performance and safety standards.
- Ensured compliance with health and safety regulations in all operations.
- Repaired or replaced parts on existing swimming pools including plumbing fixtures and valves.
- Inspected pools to identify any leaks or other problems that may need to be addressed.
- Installed new pool equipment such as pumps, filters, lights and ladders.
- Collaborated with team members to troubleshoot complex pool issues.
- Provided exceptional customer service during on-site visits and consultations.
- Educated clients about best practices for maintaining cleanliness standards within their pools.
- Completed seasonal shutdown of pools by draining, covering and storing equipment.
Refractory Worker /General Laborer
Industrial Refractory
Fort Worth, Texas
01.2014 - 03.2016
- Operated heavy machinery to transport refractory materials safely.
- Assisted in mixing and applying refractory materials for various applications.
- Followed safety protocols to minimize hazards during operations.
- Conducted routine maintenance on tools and equipment to ensure reliability.
- Loaded and unloaded materials from trucks, ensuring proper handling techniques.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Operated hand tools and power tools to complete construction projects.
- Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.
- Unloaded building supplies from delivery trucks using forklifts or cranes.
- Followed instructions from supervisors regarding specific tasks that needed to be completed.
- Cut materials into specified sizes for installation using tile cutters and power saws.
- Mixed, poured, and spread concrete, asphalt gravel, and other materials.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
Crew Member
McDonald's
Fort Worth, Texas
06.2013 - 08.2014
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of food preparation areas.
- Implemented best practices for food handling and sanitation compliance.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared sandwiches following company recipes and specifications.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
Everman Joe C. Bean High School
Everman, TXSkills
- Customer relationship management
- Cash handling
- Inventory management
- Problem solving
- Creative problem solving
- Attention to detail
- Task prioritization
- Multitasking and organization
- Team collaboration
- Team development
- Active listening
- Adaptability and flexibility
- Cultural sensitivity
- Calm demeanor
- Empathy and patience
- Adaptive team player
Languages
Vietnamese
Limited
Affiliations
- Biking
- Walking
- Strength training
- Fishing
References
References available upon request.
Timeline
Customer Service Representative
H-E-B plus
09.2024 - Current
Crew Member
Jimmy Johns Gourmet Subs
03.2023 - 07.2024
Pool Technician
Blue Water Pools & Spa
03.2016 - 05.2021
Refractory Worker /General Laborer
Industrial Refractory
01.2014 - 03.2016
Crew Member
McDonald's
06.2013 - 08.2014
Everman Joe C. Bean High School