TONY POTEAT
Greer,US
Summary
Dynamic leader with a proven track record at The Fresh Market, adept in customer expectations management and merchandise presentation. Excelled in elevating customer service and sales, achieving significant efficiency improvements. Renowned for exceptional training and mentoring abilities, fostering team cohesion and driving performance. Skilled in relationship development, ensuring customer loyalty and satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
The Fresh Market
03.2022 - Current
- Over see daily operations
- manage store budget
- track and increase sales
- Respond to customer questions, concerns and complaints
- Leading a team of 70 plus in the largest volume store in the region
- Sales and Revenue Management.
- Visual Merchandising
- Staff Training and Development
- Performance Metrics and KPIs
Class A CDL Driver
Swift Transportation - Greer Terminal
01.2021 - 03.2022
- Was in charge of delivering equipment to work sites all over USA
- Provided excellent and professional service to ensure guest satisfaction
- Kept in touch with dispatch on a regular basis in order to respond quickly to customer requests and route changes
- Cleaned and maintained the vehicle to keep operations safe and secure
Meat Department Manager
The Fresh Market
01.2020 - 01.2021
Meat manager/ ast store manager
Publix Super Market at Thornblade
02.2014 - 01.2020
- Hired, delegated, and reviewed sales staff performance, as well as providing comprehensive coaching in total store
- Was in charge of inventory control, including cycle counts, audits, and shrinkage control
- Raised the stakes
- Was in charge of representing
- Overseen the meat and seafood department inventory, in stock conditions, pricing integrity, merchandising, labor and other operational processes to company standards
- Trained all associates on Publix standards
Center Store Manager
BI-LO
10.2012 - 10.2014
- Was in charge of business planning, market strategy, and direct product procurement from all vendors
- Created and implemented a high-quality work environment that was measured by employee satisfaction
- Kept track of trends and suggested improvements to the company's product offerings in order to both challenge and refine them
- Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits
- Scheduled employees taking customer traffic and employee strengths into consideration
- Promoted a positive customer experience through day-to-day supervision and management
- Uphold high leadership standards for employees, consistently leading by example to achieve best-in-class
Meat Department Manager
BI-LO
07.2005 - 10.2014
Administrative Clerk
USMC
07.2000 - 07.2005
- Perform clerical and administrative duties incident to general operations utilizing manual and automated information system
- Preparation and maintenance of directives
- Preparation of travel orders and leave authorizations, ID cards
- Preparation and maintenance of command SNIT punishment books
Education
Class A CDL -
Commercial Driving Academy
Duncan, SC01.2021
Business Management -
Spartanburg Methodist College
Spartanburg, SC01.2002
High School -
Spartanburg High School
Spartanburg, SC01.2000
Skills
- Customer expectations management
- Merchandise presentation
- Employee relations
- Training and mentoring
- Retail sales
- Skilled problem solver
- Natural leader
- Relationship development
- Team building
- Key holder experience
- Training and development
- Customer-oriented
- First Aid/CPR
- Consistently meets sales goals
- Performance-based
- Customer service
- Sales
- Client relations
- Merchandising
- Accomplished
- Driven
- Focused on customer service
Affiliations
- Ancient Free Masons
- Confederate Sons of America
- Republican Party volunteer for the Upstate
- Volunteer for the Blood Connection
- Habitat for Humanity
- Volunteer firefighter
Certification
- Class A CDL
- First Aid/CPR
Accomplishments
- Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
Timeline
Assistant Store Manager
The Fresh Market
03.2022 - Current
Class A CDL Driver
Swift Transportation - Greer Terminal
01.2021 - 03.2022
Meat Department Manager
The Fresh Market
01.2020 - 01.2021
Meat manager/ ast store manager
Publix Super Market at Thornblade
02.2014 - 01.2020
Center Store Manager
BI-LO
10.2012 - 10.2014
Meat Department Manager
BI-LO
07.2005 - 10.2014
Administrative Clerk
USMC
07.2000 - 07.2005
Class A CDL -
Commercial Driving Academy
Business Management -
Spartanburg Methodist College
High School -
Spartanburg High School