Tony Salazar
Aurora,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
General Manager
Cobblestone Car Wash
10.2022 - Current
- Conducted training and evaluation on six MIT’s, three of whom moved into a GM position and one into an AM position.
- Increased total member count by over 2,100 members.
- Assisted Regional Training Manager in creating and implementing MIT workbook.
- Accomplished an over conversion rate of 20.1% since October 2022 to August 2023.
- Maintained an overall labor percentage of 11% since October 2022 to August 2023.
- Generated $2,120,047.59 in revenue between October 2022 and August 2023.
- Assisted fellow GM's in various categories: Sales, Maintenance, Customer Service, Competitor Plans, Car Count, etc...
- Developed and implemented strategies to increase sales and profitability.
- Increased mechanical knowledge and experience by participating in various maintenance repairs.
Assistant Manager
Four Seasons Car Wash
08.2022 - 10.2022
- Opening and Closing
- Hiring / Training / Coaching / Retaining Employees
- Damage Claims
- Tasked with keeping labor percentage under 15%
- Daily, Weekly, and Monthly reports
- Drive membership sales with conversion rates averaging above 10%
- Create a schedule for approximately 10 employees
- Manage Inventory/Ordering
- Cleanliness and Maintenance of Car Wash Facility
- Assist with wash operations at various locations.
Dock Supervisor
Amazon
10.2021 - 04.2022
- Maintain schedule/ fast pace environment to ensure all packages were processed on time
- Assisting with the unloading of packages
- Communicating with peers to ensure packages are in proper outgoing area
- Reported any damaged/ lost packages to direct supervisor
- Inspected packages to ensure no signs of tampering or damage occurred during transport
- Coordinated with drivers to ensure packages were shipped out of warehouse on time.
Supervisor
Pure Hockey
09.2018 - 09.2021
- Complete store operational requirements by scheduling and assigning employees
- Successfully meet customer needs by establishing rapport with current and future customers
- Protect employees and customers by creating and safe and comfortable workplace
- Contribute to team effort by accomplishing tasks as needed.
Patient Access Representative
UCHealth
12.2018 - 10.2019
- Meets with patients to exchange necessary information and documentation
- Verifies insurance benefits and obtain prior authorization via doctors if needed
- Determines and accepts required co-pays/ various payments for visit
- Ensures that all demographic, billing, and clinical information is accurate within hospital database
- Answered calls from patients seeking to schedule, cancel, or postpone appointments/ procedures.
Community Services Officer
Wheat Ridge Police
05.2016 - 08.2018
- Responsible for the enforcement of laws and ordinance of the city related to property maintenance, housing standards, animal, park, and code related ordinances
- Conduct active patrol of the city’s streets, open space, parks and trail systems
- Addresses citizens questions and concerns pertaining to code issues
- Proactively provide positive customer service to the public.
- Respond to, investigate, and remedy complaints received from citizens, officials, and city employees regarding all animal, park, and code related issues.
Assistant Manager
The Glo Car Wash
06.2013 - 01.2016
- Property upkeep and cleaning
- Cashiering and guiding cars into wash tunnel
- Staff management, scheduling, and customer service
- Handled and investigated damage claims caused by wash equipment
- Problem solving with upset/ hostile customers regarding various complaints
- Chemical usage tracking, reporting, and ordering.
Education
Diploma -
Pomona High School
Arvada, COManagement 202
Cobblestone University
Denver, CO05.2023
Management 101
Cobblestone University
Denver, CO02.2023
Unlimited Sales Training
Cobblestone University
Denver, CO11.2022
Hiring, Interviewing, Onboarding
Cobblestone University
Denver, CO11.2022
Team (CIT) -
Crisis Intervention Training
Golden, CO11.2016
Skills
- Excellent customer service skills and desire to serve and support others
- Able to maintain workplace morale and harmony while promoting productivity
- Detail-oriented in professional settings
- Advances computer skills, proficient in Microsoft Office, PC/ Mac based
- Applications, ICS, and Washify
- Leadership
- Budgeting and Cost Control
- Sales Team Development
Timeline
General Manager
Cobblestone Car Wash
10.2022 - Current
Assistant Manager
Four Seasons Car Wash
08.2022 - 10.2022
Dock Supervisor
Amazon
10.2021 - 04.2022
Patient Access Representative
UCHealth
12.2018 - 10.2019
Supervisor
Pure Hockey
09.2018 - 09.2021
Community Services Officer
Wheat Ridge Police
05.2016 - 08.2018
Assistant Manager
The Glo Car Wash
06.2013 - 01.2016
Diploma -
Pomona High School
Management 202
Cobblestone University
Management 101
Cobblestone University
Unlimited Sales Training
Cobblestone University
Hiring, Interviewing, Onboarding
Cobblestone University
Team (CIT) -
Crisis Intervention Training
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