Tracy Adams

• Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
• Recruited and trained a high-performing sales team while adhering to labor targets and sales objectives
• Responsible for daily, weekly, and monthly labor and sales reports for our corporate office. Including monthly inventory counts and sales.
• Supervised team to enhance skill levels through a confident and positive management approach.
• Delivered outstanding customer service to guests through multiple channels including telephone, web reviews, and face-to-face interactions.
• Led by example to create a positive work culture.

Reason for Leaving: Restaurant was sold.

• Construction clean-up for real estate agents flipping homes. Scheduled and promoted my services via phone and face-to-face sales.

Reason for leaving: I wanted a career change.

• Face to face sales of additional shares of real estate to existing Wyndham Owner(s). Completed all aspects of the sale, from greeting the Owner(s) to completing the contract, until the close of the sale. Maintained productive relationships with existing customers through exceptional follow-up following the sales.

Reason for leaving: Moved back to WA.

• Responsible for all aspects of a Manager role, including hiring, training, scheduling, reporting, and motivating my team. Receive and process all new sales and upgrade contracts. Processed all payments, verified all funds for credit cards and checks. Responsible for review of contract with Owner(s) to assure company compliance and accurate understanding of purchase. Updated all required sales logs, marketing charts, and files on a daily, weekly, and monthly basis.

Transfer within the company.

• Opened new sales office in Cabo San Lucas. Responsible for overseeing all contracts, sales reports, payroll, commission changes, and employee files. Performed weekly inventory, ordering, and purchasing for the office. Verified all new contracts with the New Owner(s) to assure company compliance and accuracy. Top sales office for 5 years in the company for sales volume and contract compliance.

Transfer within the company.

Collected, processed, and managed received payments on contracts while negotiating payment options with owners over the phone to maintain current payments

Promoted to Office Manager in Cabo San Lucas, Mexico