Tony Schoonover

Led and developed a team of four Vehicle Condition Inspectors (VCIs) to enhance wholesale inspection and auction operations across the territory.

Directed territory sales strategy to enhance vehicle listings and optimize low-reserve inventory auction participation.

Engaged with dealership buyers and automotive partners to strengthen ACV Auctions' market position and foster long-term customer loyalty.

Guided VCI teams in achieving excellence in inspection quality, operational efficiency, customer service, vehicle presentation, and strict compliance with ACV standards.

Formulated and implemented comprehensive quarterly and annual territory strategies.

Facilitated cross-functional collaboration between sales operations and corporate teams to address issues and enhance customer experience.

Analyzed competitive market conditions and local dealership activities to uncover new business opportunities.

Implemented performance benchmarks and accountability protocols for VCI team, prioritizing inspection accuracy and overall productivity.

• Executed comprehensive vehicle condition inspections across diverse locations, including dealerships and consumer residences.
• Cultivated partnerships with dealerships to enhance collaboration. Advised dealerships on pricing structures for wholesale vehicle transactions and facilitated auction initiatives.
• Maintained regular communication with dealer partners to facilitate resolution of unsold inventory.
• Developed and implemented strategies for negotiating floor prices while managing the relaunch of wholesale vehicle offerings.

• Assisted in classifying multiple inputs efficiently for better organization. Supported team members in managing various data entries. Facilitated the categorization of diverse inputs to streamline processes.
• Executed thorough evaluations of off-lease vehicles at auctions, dealerships, and lessee residences, focusing on condition and readiness for resale.
• Achieved high client satisfaction through effective consultations with General Motors, Honda, Acura, BMW, Porsche, and Jaguar/Land Rover. Delivered tailored insights that addressed specific automotive challenges faced by clients. Enhanced brand reputation by providing expert guidance and support to automotive stakeholders.
• Performed GIS inspections on international shipments, verifying product integrity and adherence to regulatory requirements.

• Conducted thorough appraisals of vehicles, ensuring precise valuation for trade-in negotiations.
• Achieved customer satisfaction by collaborating with sales associates to meet diverse needs. Enhanced vehicle readiness for retail and wholesale through effective reconditioning management.
• Facilitated training sessions for sales personnel to enhance skills in overcoming objections and meeting quotas.
• Evaluated and adjusted used vehicle inventory to maintain optimal supply accuracy and availability.

• Executed all facets of eBay sales, from capturing high-quality images and engaging with customers to ensuring efficient shipping processes across domestic and international markets.
• Analyzed market trends to refine sales strategies and business plans, resulting in exceeded sales goals and improved profitability.
• Led sales team to exceed monthly targets through strategic coaching and performance management.
• Developed and implemented effective sales strategies, resulting in increased market share.
• Oversaw inventory management processes to ensure optimal stock levels and product availability.

• Oversaw daily operations of a 10-room boutique hotel, enhancing guest experiences. Managed payment processing and registration for incoming guests.
• Developed and launched targeted sales and marketing campaigns, focusing on web page optimization and travel magazine advertising to drive occupancy and profitability.
• Oversaw daily operations, ensuring exceptional guest experiences and optimal service delivery.
• Developed staff training programs to enhance service quality and operational efficiency.
• Implemented cost-control measures that reduced waste and improved profit margins.

• Collaborated with sales managers and consultants to cultivate a positive environment that enhances profitability.
• Analyzed client credit data to identify suitable interest rates and loan terms for financing solutions.
• Assisted customers in selecting vehicles based on needs and preferences.
• Developed strong product knowledge to effectively address customer inquiries.
• Facilitated financing options to ensure customer satisfaction and understanding.