Tony Sewell
Memphis,TN
Summary
Dynamic professional with extensive experience at FedEx, excelling in operations management and management. Proven track record in enhancing service satisfaction and optimizing logistics through effective problem-solving and team leadership. Skilled in training staff and implementing safety protocols, ensuring compliance and fostering a positive work environment. Reconciliation is an everyday task.
Overview
7
7
years of professional experience
Work History
Control Room Agent
FedEx
Memphis, TN
06.2023 - Current
- Managed customer inquiries and provided solutions to enhance service satisfaction.
- Coordinated inbound freight and aircrafts using FedEx tracking systems.
- Ensured compliance with safety regulations during daily operations.
- Trained new employees on operational procedures and best practices.
- Assisted in inventory management, maintaining accurate turn rates
- Collaborated with team members to optimize route planning and logistics coordination.
- Streamlined internal processes for improved efficiency and productivity within the company.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Material Handler
FedEx
Memphis, TN
11.2021 - 05.2023
- Operated material handling equipment, ensuring safe and efficient movement of packages.
- Collaborated with team members to optimize workflow and enhance productivity in sorting areas.
- Maintained accurate inventory records, utilizing barcoding systems for tracking shipments.
- Implemented safety protocols, reducing workplace incidents and promoting a culture of safety compliance.
- Trained new hires on operational procedures, fostering knowledge sharing and skill development.
- Assisted in maintaining cleanliness and organization of work areas to promote efficiency.
- Coordinated team activities to optimize workflow and maintain productivity during peak periods.
- Conducted regular inspections of equipment to ensure proper functioning and compliance with safety regulations.
Safety Coordinator
Amazon
Memphis, TN
09.2019 - 09.2020
- Conducted regular safety audits to identify and mitigate workplace hazards.
- Developed and delivered safety training programs for new employees.
- Collaborated with leadership to implement safety policies and procedures.
- Monitored compliance with OSHA regulations and internal safety standards.
- Investigated incidents to determine root causes and recommend corrective actions.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Coached employees, managers, and executives on effective safety policies.
- Conducted regular safety audits and inspections to identify potential hazards in the workplace.
Education
High School Diploma -
Power Center Academy
Memphis, TNSkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Organizational skills
- Clear communication
- Documenting information
- Critical thinking
- Information documentation
- Public speaking
- Team leadership
- Decision-making
- Staff training and development
- Staff management
- Operations management
- Excel expertise
Timeline
Control Room Agent
FedEx
06.2023 - Current
Material Handler
FedEx
11.2021 - 05.2023
Safety Coordinator
Amazon
09.2019 - 09.2020
High School Diploma -
Power Center Academy