Tony Shelton Sr
Washington,DC
Summary
Dynamic leader with proven expertise in staff management and customer service honed at Bridgepoint Education. Excelled in training and mentoring teams to enhance productivity by implementing efficient workflows, leading to improved customer satisfaction. Demonstrated ability to solve problems effectively, ensuring operational excellence and team cohesion.
Overview
25
25
years of professional experience
Work History
Supervisor
Bridgepoint Education
02.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Key Holder Supervisor
Petco Animal Supplies Stores Inc.
10.2021 - 08.2023
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
Shift Leader
Mary Whether Godsey
02.2000 - 02.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
H.DWoodson
Washington, DC06.1999
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Supervisor
Bridgepoint Education
02.2024 - Current
Key Holder Supervisor
Petco Animal Supplies Stores Inc.
10.2021 - 08.2023
Shift Leader
Mary Whether Godsey
02.2000 - 02.2015
H.DWoodson
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