Tony Silletti
Los Angeles,CA
Summary
Experienced with overseeing dealership operations and enhancing performance through strategic planning. Utilizes strong leadership and problem-solving skills to address challenges and implement effective solutions. Track record of fostering teamwork and maintaining customer-focused approach.
Automotive management professional well-versed in dealership operations and customer service. Proven track record of leading teams to achieve business objectives while maintaining high standards. Reliable and adaptable, consistently fostering team collaboration and driving results.
Professional automotive executive with proven ability to drive performance and operational excellence. Strong focus on team leadership and strategic planning, ensuring seamless adaptation to evolving market demands. Demonstrates expertise in sales management, customer relations, and financial oversight, consistently achieving high standards and results.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
Certification
19
19
years of professional experience
Work History
General Sales Manager
WI Simonson Mercedes-Benz
Santa Monica, CA
11.2025 - 06.2026
- Conducted regular training sessions on product knowledge and effective selling techniques for staff improvement.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Developed and implemented comprehensive salesperson training program.
Assistant General Manager
Mercedes-Benz of Thousand Oaks
Westlake Village, CA
05.2024 - 11.2025
- Led operational strategies to enhance customer satisfaction and streamline service processes.
- Mentored and developed staff, fostering a culture of continuous improvement and teamwork.
- Implemented inventory management systems, optimizing stock levels and reducing costs.
- Collaborated with sales teams to develop promotional strategies that increased foot traffic and sales volume.
Master Certified General Sales Manager
Jaguar Land Rover Los Angeles
01.2022 - 03.2024
- Developed and executed sales strategies to increase market penetration and revenue growth.
- Led a high-performing sales team, fostering collaboration and driving performance through targeted coaching.
- Analyzed market trends and customer feedback to refine product offerings and enhance customer satisfaction.
- Implemented CRM systems to streamline sales processes and improve lead management efficiency.
- Established key partnerships with local businesses to expand brand visibility and drive foot traffic.
- Monitored inventory levels and coordinated with supply chain teams to ensure product availability for sales initiatives.
- Conducted regular training sessions for staff on product knowledge and effective sales techniques.
General Sales Manager
Audi Valencia
11.2020 - 12.2021
- Led sales team to exceed targets through strategic coaching and performance analysis.
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Streamlined sales processes, improving efficiency and reducing turnaround times for customer inquiries.
- Analyzed market trends to identify opportunities for product positioning and competitive advantages.
- Collaborated with marketing to create promotional campaigns that boosted brand awareness and lead generation.
- Managed inventory controls, ensuring optimal stock levels aligned with sales forecasts.
Sales Manager
Audi Beverly Hills | A Fletcher Jones Company
02.2018 - 08.2020
- Developed and executed sales strategies to increase market share and drive revenue growth.
- Led a high-performing sales team, providing mentorship and performance coaching to optimize results.
- Analyzed market trends to identify new opportunities and refine product offerings for competitive advantage.
- Fostered relationships with key clients, enhancing customer satisfaction and loyalty through personalized service.
- Streamlined sales processes using CRM systems, improving efficiency and tracking of customer interactions.
- Conducted regular training sessions on product knowledge and sales techniques, boosting team competency levels.
- Prepared detailed sales reports for upper management, presenting insights that informed strategic decision-making.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Built long-lasting client relationships through excellent customer service and consistent followups.
New / Used Car Sales Manager
Century West BMW / MINI of Universal City
07.2016 - 02.2018
- Led sales team to achieve monthly targets through strategic training and mentorship.
- Developed and implemented effective inventory management processes to optimize vehicle turnover.
- Analyzed market trends to adjust pricing strategies, maximizing profitability on used car sales.
- Oversaw financial transactions and ensured compliance with dealership policies and industry regulations.
- Collaborated with finance department to streamline financing options for customers, improving conversion rates.
- Managed inventory effectively for optimal turnover rate and profitability.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Maintained a deep understanding of competitor offerings and pricing strategies, positioning our dealership as the top choice for prospective buyers.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Collaborated with finance department to secure customer financing options and close sales efficiently.
BMW / MINI Finance Director
Century West BMW / MINI of Universal City
12.2014 - 07.2016
- Developed and implemented financial strategies to optimize budgeting and forecasting processes.
- Led cross-functional teams in financial planning and analysis initiatives to drive profitability.
- Streamlined reporting processes by integrating advanced financial software tools, enhancing accuracy and efficiency.
- Mentored finance team members, fostering professional development and improving departmental performance.
- Analyzed market trends to inform strategic decision-making and long-term financial planning.
- Established key performance indicators (KPIs) to measure financial health and operational effectiveness across departments.
- Collaborated with executive leadership to align financial objectives with overall business strategy, ensuring sustainable growth.
- Evaluated investment opportunities, conducting thorough risk assessments to support informed decision-making processes.
- Streamlined financial processes by implementing efficient budgeting and forecasting systems.
- Successfully managed multiple audits, ensuring accurate financial information was presented to external parties without discrepancies or delays.
MINI Finance Manager
Century West BMW / MINI of Universal City
08.2013 - 12.2014
- Led financial planning and analysis to optimize budgeting processes.
- Developed strategic financial forecasts to support organizational growth initiatives.
- Streamlined reporting processes, enhancing accuracy and efficiency in financial statements.
- Mentored finance team, fostering professional development and knowledge sharing.
- Implemented cost-control measures, resulting in improved operational efficiency and profitability.
- Collaborated with department heads to align financial strategies with business objectives.
Client Advisor
Century West BMW / MINI of Universal City
12.2012 - 08.2013
- Delivered exceptional customer service, addressing client inquiries and resolving issues efficiently.
- Developed strong relationships with clients, enhancing satisfaction and loyalty to the dealership.
- Facilitated vehicle demonstrations, showcasing features and benefits tailored to client needs.
- Collaborated with sales team to identify opportunities for upselling products and services.
- Provided expert advice on financing options, guiding clients through purchasing processes seamlessly.
- Implemented follow-up strategies to maintain engagement with potential buyers post-visit.
Retail Sales
BOB SMITH BMW
10.2010 - 12.2012
- Mentored junior staff members on best practices in optical retail sales, customer service, and technical processes.
- Assisted in retail sales efforts by recommending appropriate grooming products and pet care items to clients.
- Increased retail sales through expert knowledge of various skincare products and their benefits.
- Demonstrated versatility within the role by performing various duties including retail sales support, data entry, and mailroom functions.
- Aided in bottling and packaging processes, ensuring products were presented professionally for retail sales success.
Retail & Fleet Sales
MERCEDES-BENZ OF CALABASAS
06.2007 - 10.2010
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
Education
Bachelor of Science - Political Science
California State University
Northridge, CA01-2012
Skills
- Leadership and team building
- Employee motivation
- Team development
- Sales development
- Budgeting and finance
- Price structuring
- Profitability improvement
- Training and coaching
- Sales presentations
- Pipeline maintenance
- Goal setting
- Competitive analysis
- Sales process optimization
Accomplishments
Jaguar Land Rover Master Certified
Mercedes-Benz Star Certified
BMW Professional Council Member
Certification
Jaguar Land Rover Master Certified
Mercedes-Benz Star Certified
BMW Professional Council Member
CURRENT ADDRESS
- 8237 Hillrose Street
- Sunland, CA 91040
Languages
English
Native or Bilingual
Italian
Professional Working
Portuguese
Professional Working
Timeline
General Sales Manager
WI Simonson Mercedes-Benz
11.2025 - 06.2026
Assistant General Manager
Mercedes-Benz of Thousand Oaks
05.2024 - 11.2025
Master Certified General Sales Manager
Jaguar Land Rover Los Angeles
01.2022 - 03.2024
General Sales Manager
Audi Valencia
11.2020 - 12.2021
Sales Manager
Audi Beverly Hills | A Fletcher Jones Company
02.2018 - 08.2020
New / Used Car Sales Manager
Century West BMW / MINI of Universal City
07.2016 - 02.2018
BMW / MINI Finance Director
Century West BMW / MINI of Universal City
12.2014 - 07.2016
MINI Finance Manager
Century West BMW / MINI of Universal City
08.2013 - 12.2014
Client Advisor
Century West BMW / MINI of Universal City
12.2012 - 08.2013
Retail Sales
BOB SMITH BMW
10.2010 - 12.2012
Retail & Fleet Sales
MERCEDES-BENZ OF CALABASAS
06.2007 - 10.2010
Bachelor of Science - Political Science
California State University