Tony Silva
Westminster,CO
Summary
As Talent Acquisition and Development Manager at Monarch Casino Resort Spa in Black Hawk, I bring over 20 years of diverse experience within the hospitality industry. My extensive background in hotel management, including roles at Marriott Hotels and Drury Hotels, has provided me with a deep understanding of the sector's particulars. This experience has honed my ability to lead teams, manage operations, and deliver exceptional service, instilling a sense of security and trust in my Human Resources leadership. My passion lies in connecting top talent with exceptional opportunities and fostering long-term relationships. My recruitment philosophy and leadership management enables me to identify candidates who possess the required skills and align with our commitment to quality and service. This ability reassures the audience of my commitment to excellence and instills confidence in my recruitment and employee development skills.
Overview
20
20
years of professional experience
Work History
Talent Acquisition and Development Manager
Monarch Casino Resort Spa
Black Hawk, Colorado
01.2023 - Current
- I am responsible for Monarch Inc.'s talent strategies, orientation, onboarding, and team development. Monarch Inc. has 39 departments and offers diverse job descriptions, ranging from IT and Finance to Table Games and Resort Operations, across two states.
- 2024-Mile-High SHRM - top 3 recruiters in Colorado.
- Increased workforce by 20% in 2023 despite challenging local market (Black Hawk population: 127). Increased workforce again in 2024 by 11% and staffed all non-exempt positions.
- 2023 Hospitality Leader of the Year and featured on the cover of Hospitality Business Review for authored article on recruitment and candidate experience.
- Implemented and optimized Monarch's ATS and HRIS platform, reducing our application start date to 17.66 days in 2023. Further improvement to recruiting processes is 16.9 days in 2024, which includes a minimum of two interviews, reference checks, an off-site drug screen, a background check, and a state background check/licensing and credit check.
- Developed a comprehensive training and development program aligned with franchise standards.
- Created innovative recruitment strategies resulting in closing 120+ jobs in a competitive market.
Senior Recruiter
Goodwin Recruiting
Denver, Colorado
12.2021 - 01.2023
- Specialized in contingent and retained Executive Recruiting for positions across the United States.
- Recognized as part of Forbes America's Best Recruiting Firms for 2022 and 2023.
- Delivered highly personalized services tailored to each candidate and client.
- Achieved promotion to Senior Recruiter within 5 months by reaching $100,000 in sales.
Assistant General Manager
Marriott Hotel
Denver, Colorado
10.2020 - 12.2021
- Oversaw daily operations of all departments to ensure high standards and guest satisfaction.
- Managed budgeting, forecasting, and financial planning to maintain profitability and ensure cost control.
- Achieved a remarkable 78% average occupancy rate during the challenges posed by the COVID-19 pandemic.
- Developed innovative marketing strategies aimed at attracting local guests and extended-stay visitors.
- Achieved three consecutive months of perfect Guest Service scores (January 2021 to March 2021), indicating outstanding guest satisfaction and service excellence.
- Conducted regular training sessions and motivational meetings to enhance service delivery and staff performance.
Assistant General Manager
Drury Hotels
Denver, Colorado
10.2014 - 10.2020
- Opened the Drury Hotel in Tempe, AZ, recognized as the Best Overall Performing Hotel in its first year, showcasing my ability to establish successful operations.
- Implemented thorough training programs to uphold Drury's high standards, ensuring seamless operations and exceptional guest and team member experiences for over 18 hotels.
- Served as a Regional Guest Service Expert, overseeing and guiding 18 hotels while traveling extensively to enhance service quality and guest care.
- Transformational Leadership in Flagstaff - Led the turnaround of Drury's most profitable hotel, driving improvements that advanced its ranking from the bottom 20% to a top performer through strategic staff training, targeted recruitment, and operational enhancements.
- I received heartfelt acknowledgment from Chuck Drury and corporate leaders, culminating in a standing ovation celebrating the significant improvements made under my leadership.
- Consistently demonstrated a commitment to staff development and guest satisfaction, resulting in outstanding performance throughout my tenure with Drury.
Maintenance, Shuttle Driver, Front Desk, Housekeeping, Transportation Supervisor and Assistant Front Desk Manager
Mission Palms Hotel
Tempe, Arizona
05.2006 - 10.2014
Education
Bachelor of Arts - Business Management
Grand Canyon University
01-2012
Skills
- Proficient in ICIMS, Workday, Infor, GHR and Salesforce
- Experience with RGuest, Fosse, Opera, and OnQ
- 7 Habits Certified
- Drury Internal Development Program certificate
- Manager of the Year - 2016
- NAU Hospitality Guest speaker
- MSU Hospitality Guest Speaker
- Certified Personal Trainer
- 2024-Mile-High SHRM Recruiter of the Year finalist
- 2023 Hospitality Leader of the Year
Interests
Bowling, Fitness, Snowboarding, Craft beer, Travel, Great food, Hospitality Board member for Warren Tech & Jeff Co Public School, Board member for Tri-City Workforce Development Board
CONTACT
- PHONE: 480-332-2836
- EMAIL: Tsilva12@yahoo.com
- LINKEDIN: https://linktr.ee/tonysilva.monarccasino
Timeline
Talent Acquisition and Development Manager
Monarch Casino Resort Spa
01.2023 - Current
Senior Recruiter
Goodwin Recruiting
12.2021 - 01.2023
Assistant General Manager
Marriott Hotel
10.2020 - 12.2021
Assistant General Manager
Drury Hotels
10.2014 - 10.2020
Maintenance, Shuttle Driver, Front Desk, Housekeeping, Transportation Supervisor and Assistant Front Desk Manager
Mission Palms Hotel
05.2006 - 10.2014
Bachelor of Arts - Business Management
Grand Canyon University