Dedicated transportation professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
TONY SIMS
Customer Service Rep
Atlanta,GA
Summary
Overview
18
years of professional experience
1
Certification
Work History
Cable ONEAtlanta, Georgia
Customer Service Representative
02.2020 - 12.2022
Job overview
- Managed5 to 10 timely and effective manner.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Updated account information to maintain customer records.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Sought ways to improve processes and services provided.
Marta TransitAtlanta, Georgia
Marta Bus Operator
05.2018 - 02.2020
Job overview
- Basic Functions include complete daily routine in prompt manner.
- Transport passengers on city assigned bus routes.
- Operates radio communication to dispatch associated with emergency if needed for assistance.
- Studies route maps to efficiently pick up and drop off passengers.
- Maintained friendly and courteous manner in customer interactions.
- Operated bus safely always to protect 100s of passengers and comply with rules governing Marta bus.
- Responded to passenger emergencies to deliver immediate basic care and assess situation.
Marietta School SystemsMarietta, Georgia
Bus Driver
08.2014 - 05.2018
Job overview
- Comply with traffic regulations to operate vehicles in safe and courteous.
- Follow safety rules 300 or more students board and exit buses or cross streets near bus stop.
- Maintain order among students during increased trips to ensure safe.
- Report any bus malfunctions or needed report.
- Pick up and drop off student at regularly scheduled neighborhood locations, following strict time schedule.
- Prepare and submit reports that may include number of passengers or trips, hours worked, mileage, fuel consumption, or fares receive.
- Report delays, accidents, or other traffic and transportation situations, using telephones or mobile two-way radios.
- Maintained driver's license to enable legal operation of school buses for student transport, field trips, and other purpose.
Carrollton City SchoolsCarrollton, GA
Bus Driver
12.2008 - 06.2014
Job overview
- Picks up and discharges 300 or more general and special education students in accordance with time schedules
- Assures compliance with applicable traffic and student transportation laws, codes, and regulations
- Maintains performed order and discipline among passengers on bus and while waiting at bus stops
- Maintains bus in clean and safe operating condition
- Refuels and prepares vehicle for operation
- Assists handicapped students with boarding, sitting, and leaving bus safely
- Maintains video surveillance monitor equipment
- Meets establish scheduled departure and arrival times as assigned
- Administers first aid to passengers as needed.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record
Carroll County SchoolsCarrollton, GA
Substitute Teacher
12.2004 - 12.2008
Job overview
- Assume duties of achievements classroom teacher in accordance with school district lesson plans, school rules, and policies
- Leading instruction i classroom by conducting teacher’s existing lesson plans.
- Instructing 200 plus students on variety of classroom topics/courses
- Assigning reasonable tasks and homework
- Motivate students to learn and encourage classroom participation.
- Create established classroom environment that’s conducive to learning and appropriate to maturity and interests of students.
- Adapt to and performed various learning styles of students.
- For long-term assignments, it may be required to develop lessons plans, as well as create, administer, and grade tests and assignments.
Education
X-Cell SolutionsOnline
No Degree from Life Insurance
08.2022
University Overview
West Ga TechCarrollton, GA
Truck Driving from Truck Driving
08.2010
University Overview
Skills
- Dependable and Trustworthy
- Emergency Response Coordination
- Service Quality Assurance
- Customer Satisfaction
- Retail Sales Customer Service
- Customer Relations
- Critical Thinking
- Customer Consulting
- Quality Assurance Controls
Accomplishments
Accomplishments
- Anti-Money Laundering for the Insurance Industry – 2022
Additional Information
Additional Information
- LICENSES , Commercial Trucking Driver’s License
Certification
- Licensed [Job Title] - [Timeframe] 6 mths
meeting new people
meeting new people
in this walk of life we meet new people all the time i like to hear about where they are from their family , how was their childhood thing they do in their leisure time. How the are doing how they day has been going speak positivity to people when they are down and going through difficult times.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Cable ONE
02.2020 - 12.2022
Marta Bus Operator
Marta Transit
05.2018 - 02.2020
Bus Driver
Marietta School Systems
08.2014 - 05.2018
Bus Driver
Carrollton City Schools
12.2008 - 06.2014
Substitute Teacher
Carroll County Schools
12.2004 - 12.2008
X-Cell Solutions
No Degree from Life Insurance
West Ga Tech
Truck Driving from Truck Driving
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