LaShelle Platteborze
New Castle,PA
Summary
Detail-Oriented and motivate individual seeking to begin a career as an Insurance Claims Adjuster at Progressive Insurance. eager to apply strong analytical, communication, and customer service skills to assist customers through the claims process and contribute to the company's success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
John G Clark State Farm
Boardman, OH
05.2023 - Current
- Offered dedicated support to customers by responding promptly to queries, providing relevant policy details accurately and handling claims-related matters effectively.
- Processed and documented customer interactions in the company's CRM system, ensuring accuracy and attention to detail.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Family Case Worker
Cray Youth and Family services
New Castle, PA
08.2019 - 05.2023
- Conducted home visits with families to assess safety, well-being and progress.
- Assisted clients in locating resources such as housing, employment, educational opportunities and medical assistance.
- Maintained client records, including case notes and documentation of services provided.
- Collaborated with other professionals to coordinate comprehensive care for clients.
Quality Assurance Inspector
General Motors, GM
Lordstown , OH
06.2016 - 03.2019
- Monitored production operations to identify potential problems with quality assurance.
- Developed standard operating procedures for quality control processes.
- Trained new employees in the use of inspection equipment and techniques.
- Performed visual inspections of products to ensure product quality.
Education
Associate of Science - Psychology
Butler Community College Linden Pointe
Hermitage, PASkills
- Analytical Thinking
- Communication
- Customer Service
- Time management
- Attention to Detail
- Software Proficiency
- Organization
- Trustworthy and Dependable
- Negotiate Peaceful resolutions
- Team oriented
Certification
- All Lines Adjuster Licensing
- Xactimate
- XactAnalysis
- Cardiopulmonary Resuscitations
Volunteer Experience
Shadowed Independent Insurance adjuster Jake McPhatter ll during a mentorship. Experiencing the claims process first hand from the perspective of the field and desk positions.
References
References available upon request.
Timeline
Customer Service Representative
John G Clark State Farm
05.2023 - Current
Family Case Worker
Cray Youth and Family services
08.2019 - 05.2023
Quality Assurance Inspector
General Motors, GM
06.2016 - 03.2019
- All Lines Adjuster Licensing
- Xactimate
- XactAnalysis
- Cardiopulmonary Resuscitations
Associate of Science - Psychology
Butler Community College Linden Pointe
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